Guest Service Manager

4 weeks ago

Winnipeg, Canada Canad Inns Destination Centre Club Regent Casino Hotel Full time
JOIN OUR WINNING TEAM This position is focused on providing guest services management and supporting the hotel in all aspects, while maintaining 100% guest satisfaction. Working closely with the General Manager and other managers as a hands-on employee you will be responsible for the overall service delivery from the front of the house including front desk staff and bell staff. To ensure standards are being met and that revenues are maximized through effective revenue management and rate controls. Responsibilities: Ensure that the budgeted profit of the department is maintained, financial results are properly analyzed, and appropriate action is taken in areas of poor performance. Participate in the development of business strategies which are aligned with the overall objectives of the hotel. Develop and implement business strategies for the department. Oversee daily service and customer interactions. Develop and implement strategies and practices which support employee engagement. Stays current with ratings and offers with programs such as Expedia. As a working manager, be proficient in all Guest Services positions. Qualifications: Experience as a Guest Services Manager or equivalent role, preferably in a hotel environment. Hands-on experience with Maestro PMS software preferred. Proficient in Microsoft Office Suite, including advanced Word and Excel skills. Exceptional oral and written communication skills. Strong attention to detail and organizational proficiency. Experience in database management and record keeping. Able to exhibit a high level of confidentiality. Our benefits to support your success: RRSP Match. Group insurance Strong personal as well as professional development. Continued education assistance, “Scholarships”. Employee Canadvantage Rewards Program. Employee Discounts, including meals, room rates, and more Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more Wellness Benefits. Career Growth Opportunities. Requests for reasonable accommodations will be reviewed on an individual basis, while keeping in line with Canad Inns standards.

Thank you for your interest in a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

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