Guest Services Representative

5 months ago

Winnipeg, Canada JLL Full time

JLL supports the Whole You, personally and professionally.

JLL is seeking a Guest Services Representative who must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."

WHAT YOU’LL BE DOING
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools.

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service.

Interact with shoppers and retailers in a courteous and efficient manner.

Sell shopping centre gift cards and balance sales at the end of our shift.

Projects a positive attitude over the telephone and in person.

Develop and maintain strong relationships with retailers and educate them about the centre's services.

Assist guests by providing directions, information, and answering questions.

Conduct all service functions of the Customer Relations/Guest Services kiosk.

Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, gift with purchase, line control during special event, etc.

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.

Participates in special projects and assumes other duties and responsibilities as assigned.

WHAT WE’RE LOOKING FOR
High school education.

Previous customer service experience preferred.

Positive attitude and a strong desire to provide excellent customer service.

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel.

Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.

Strong written and oral communication skills, multilingual skills a plus.

Conflict resolution/management skills.

Must be friendly, approachable, proactive and solution focused.

Computer skills.

Flexible and able to work weekends, evenings, and holidays.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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