Customer Service Supervisor
3 weeks ago
The Customer Service Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and standards. The Customer Service Supervisor provides direction and supervision to the Customer Service Cashiers, Maintenance Custodian, Janitor, Janitor Helper, Front End Service Clerks, File Maintenance and General Utility Clerks.
Responsibilities:
Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner. Plans and performs all aspects of the Front End /Customer Service Office including but not limited to; opening and closing duties, Lottery, Cash Balancing,security system checks, mail sorting, collecting vending machine money, maintenance of donation log, bulletin boards, and communicating various public announcements, stocking and display functions in an efficient and organized manner Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes. Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage. Performs duties following established Occupational Health & Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers. Ensures the proper care, use and maintenance of equipment and tools, and reports repair requirements to the Front-End Manageror Duty Manager. Responsible for all aspects of ordering merchandise and supplies. Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products. Responsible for organizing and conducting inventory. Provides supervision, support, and direction to all direct reportsin the following areas: Ensures daily functions are carried out in an organized and efficient manner. Ensures health and safety rules and regulations are adhered to. Provides technical training (. orientation, commodity specific functions, etc) with day-to-day instruction. Application of effective customer service techniques. Participates in program implementation. Operates the checkouts and cash handling in an efficient manner. Maintains a working knowledge of PLU codes. Has knowledge of and can perform all duties of the Customer Service Cashier, File Maintenance and Service Clerk Provides direction as required, to staff in other departments to ensure established occupational health and safety rules/regulations and immediate customer service standards are addressed. Report any policy and procedure issues to the Front-End Manageror Duty Manager. MINIMUM / ESSENTIAL QUALIFICATIONS:• Grade 12 education or acceptable combination of experience and education
• Six (6) months Supervisory, Customer Service Office or equivalent retail experience, with strong product knowledge
• Must be fluent in English
• Basic receiving, ordering and merchandising skills.
• Basic Word, Excel and Outlook.
DESIRABLE QUALIFICATIONS:
• Related post secondary education.
• Experience in supervising others, and planning and organizing events, projects or programs.
• Kronos knowledge.
***Employees must successfully complete and maintain the following courses:
• Occupational Health and Safety courses as required.
• Customer Service Office cashier-training program
• Cashier-training program (within probation or class trial)
• Fundamentals of Workplace Communication #122
-
Customer Service Supervisor
5 days ago
Calgary, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...
-
Customer Service Supervisor
1 day ago
Calgary, Canada GAT Airline Ground Support Full time**Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention...
-
Customer Service Supervisor
2 days ago
Calgary, Canada NFI Industries Full timeReporting to the Customer Service Manager, the Customer Service Supervisor oversees and leads a team of Customer Service Representatives who support customer account administration. **Job Summary**: ***Essential Duties & Responsibilities**: - Supervises CSR and office staff on a day-to-day basis. - Set direction for team members including a commitment to...
-
Customer Service Supervisor
3 weeks ago
Calgary, Canada Best Buy Full timeCustomer Service Supervisor (Contract) page is loaded Customer Service Supervisor (Contract) Apply locations 10741 Shawnessy time type Full time posted on Posted 3 Days Ago job requisition id R-37014 Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor,...
-
Customer Service Supervisor
3 weeks ago
Calgary, Canada Best Buy Full timeCustomer Service Supervisor (Contract) page is loaded Customer Service Supervisor (Contract) Apply locations 10741 Shawnessy time type Full time posted on Posted 3 Days Ago job requisition id R-37014 Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor,...
-
Customer Service Supervisor
3 weeks ago
Calgary, Canada Best Buy Full timeCustomer Service Supervisor (Contract) page is loaded Customer Service Supervisor (Contract) Apply locations 10741 Shawnessy time type Full time posted on Posted 3 Days Ago job requisition id R-37014 Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor,...
-
Customer Service Supervisor
4 weeks ago
Calgary, Canada Equest Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a...
-
Customer Service Supervisor
2 weeks ago
Calgary, Canada Equest Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a...
-
Customer Service Supervisor
1 month ago
Calgary, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a ...
-
Customer Service Supervisor
2 weeks ago
Calgary, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a ...
-
Customer Service Representative Supervisor
4 weeks ago
Calgary, Canada Rocky Mountain Scenic Tours Full timeABOUT USRocky Mountain Scenic Tours is one of the most reliable and successful Travel Agencies in Calgary, Alberta, Canada. We are proud to be a well-established and dynamic inbound and outbound agent with years of experience. Rocky Mountain Scenic Tours provides all types of tourist services: from inbound and outbound tour packages, extensive and unique...
-
Supervisor, Customer Service
2 weeks ago
Calgary, Canada Sunbelt Rentals Full timeDescription Summary Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc. , the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of...
-
Supervisor, Customer Service
1 month ago
Calgary, Canada Sunbelt Rentals Full timeDescription Summary Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc. , the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of...
-
Customer Service Supervisor
2 months ago
Calgary, Canada Spence Diamonds Full timeHow would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!What we offer…...
-
Customer Service Supervisor
4 weeks ago
Calgary, Canada Spence Diamonds Full timeHow would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!Who we are…Founded over...
-
Customer Service Supervisor
4 weeks ago
Calgary, Canada Spence Diamonds Full timeHow would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they're also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!Who we are…Founded over...
-
Customer Service Supervisor, Part-time
1 day ago
Calgary, Canada Executive Flight Centre Group Ltd Full timeFor over 75 years, Executive Flight Centre Aviation (EFC) has been providing first class services to the aviation fueling and airport services industry. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to be the...
-
Customer Service Supervisor
2 months ago
Calgary, Canada Calgary Co-Op Full timeWe're currently seeking a **Supervisor **to join our Customer Service team! This position reports directly to the Front End Manager, and some of the main responsibilities include; - Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, transactions, questions, comments, requests and...
-
Supervisor, Customer Service
4 weeks ago
Calgary, AB, Canada Sunbelt Rentals Full timeSunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable...
-
Customer Service Administrator
3 days ago
Calgary, Canada EXECUTIVE MAT SERVICE Full timeWe are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunity and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...
