Customer Service Supervisor

7 months ago

Calgary, Canada GAT Airline Ground Support Full time

**Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

**Responsibilities**:

- Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
- Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
- Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
- Responsible for equipment and ensuring its safe and efficient operating status;
- Confer with other supervisors and managers to coordinate activities with other departments;
- Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
- Ability to comply with attendance/tardiness standards.
- Able to perform under pressure and within fixed time constraints
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
- Ensure crews are being briefed before flights on positions to take and how flight will work
- Other duties as assigned

**Requirements**:

- Strong understanding of Airline Customer Service
- Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
- Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
- A proven track record in supervising a business unit.
- Experience in operational planning and resource allocation.
- Experience and understanding of commercial issues in aviation.
- Must have a High School diploma, GED
- Must be at least 18 years of age
- Capable of processing information in a timely manner
- Must have and maintain a Valid Driver's License
- Able to proficiently speak, read, and write in English
- Basic computer literacy
- Previous ramp or airline experience
- Must successfully complete all training requirements and maintain certifications throughout employment
- Must successfully complete all required training

**Physical Requirements**:

- Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
- Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
- Must be physically fit to perform the duties of the job
- Specific Working Hours
- Must be able and flexible to work variable shifts, weekends, and holidays
- Specific shifts to be determined
- Must be able to work extended hours on short notice during non-routine operations

  • Customer Service Supervisor

    7 months ago

    Calgary, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Customer Service Specialist

    3 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service/admin

    4 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    **Company Overview**: Join our dynamic team at Executive Mat Service. We are committed to delivering exceptional service and value to our clients. As we continue to grow, we are seeking a dedicated Customer Service Administrative professional to join our team. hours - Monday - Friday 9:00-5:30 **Responsibilities**: - Manage incoming calls and...

  • Administration/customer Service

    3 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Administration/customer Service

    4 weeks ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Customer Service Supervisor

    3 weeks ago

    Calgary, Alberta, Canada City Fish Full time

    OverviewCity Fish is seeking an experienced Customer Service Supervisor to lead our wholesale operations team. As a key member of our sales team, you will be responsible for driving customer satisfaction and loyalty.SalaryWe offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience.Job DescriptionThe Customer Service Supervisor...

  • Customer Service Assistant/admin

    6 months ago

    Calgary, Canada EXECUTIVE MAT SERVICE Full time

    We are a fast-growing family-oriented, culturally diverse, Canadian Company based in Alberta, and we are seeking a Customer Service /Admin for our Head office in Calgary. The Calgary market brings great growth opportunities and provides exciting career opportunities for the future. We take a team approach to business where the customer and the environment...

  • Food Service Supervisor

    4 weeks ago

    Calgary, Alberta, Canada Alberta Ltd OA Hula Southcentre Full time

    Alberta Ltd O/A Hula Southcentre is seeking a highly skilled Food Service Supervisor to lead our team and provide exceptional customer experiences.We offer a competitive salary of $45,000 per year, based on industry standards for this role.Job DescriptionThe successful candidate will be responsible for:Establishing efficient work schedules to meet...

  • Customer Service Supervisor

    3 months ago

    Calgary, Canada Trail Appliances Ltd. Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** The Customer Service Supervisor...

  • Customer Service Cashier

    1 week ago

    Calgary, Canada Calgary Co-Op Full time

    This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.The Customer Service Cashier is responsible to ensure customer service...

  • Customer Service Cashier

    3 days ago

    Calgary, Canada Calgary Co-Op Full time

    This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.The Customer Service Cashier is responsible to ensure customer service...

  • Customer Service Supervisor

    2 days ago

    Calgary, Canada Cascades Full time

    Welcome home- At Cascades, - **sustainable development** means - **respecting the true nature** of our 10,000 talents. We put yourself first: - Passion-life balance (Flexible schedule) - Group insurance and pension plan with company contributions - Profit sharing plan (not once, but twice a year!) - Employee assistance program (because we care about the...

  • Customer Service Representative

    4 months ago

    Calgary, Canada Canada Tire Pro Corp Full time

    **Customer Service Representative** **Company Description**: Canada Tire Pro, founded in 2018, we are a Calgary-based tire wholesaler that has experienced rapid growth to become a prominent service provider across the entire Alberta region. **Key Responsibilities**: - Updating customers with ETA's on the arrival of their orders; - Assists all internal and...

  • Customer Service Representative

    4 months ago

    Calgary, Canada ICICI Bank Ltd Full time

    ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank’s consolidated total assets stood at US$182.8 billion as at December 31, 2019. Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset...

  • Services Supervisor

    7 months ago

    Calgary, Canada Staples Canada Full time

    : 1255336 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Customer Service Representative

    7 months ago

    Calgary, Canada Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Calgary is branch is looking for a contract Customer Service Representative to join our Contract Logistics team. ** Your Role **:The Customer Service...

  • Service Supervisor

    1 month ago

    Calgary, Canada BGE Indoor Air Quality Solutions Ltd. Full time

    BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago and has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every day. The nature of delivering clean air leaves...

  • Food Service Supervisor

    3 months ago

    Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $60,000

    Restaurant Supervisor **About the Role** We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Calgary, Canada. **Key Responsibilities:** * Supervise restaurant staff to maintain high levels of customer satisfaction and a welcoming atmosphere * Assist in...

  • Customer Service Team Lead

    2 months ago

    Calgary, Alberta, Canada Masterbuilt Projects Ltd. Full time

    Job SummaryAs a Customer Service Supervisor at Masterbuilt Projects Ltd., you will be responsible for overseeing the daily operations of our customer service team. This role requires strong leadership and communication skills to ensure seamless delivery of services to our clients.Key Responsibilities- Supervise and coordinate the activities of customer...

  • Customer Service Representative

    4 months ago

    Calgary, Canada Pinnacle Distribution Inc. Full time

    **Pinnacle Wholesale Foods Inc., is a locally owned and operated Food Service Distributor and is currently looking to hire a permanent, full-time, Customer Service/Order Desk Representative.** **Primary Responsibilities**: **Customer Service** - First point of contact for all incoming and walk in customers; behaving in a manner that is consistent with...