Customer Service Supervisor

3 weeks ago

Calgary, Canada Best Buy Full time

Customer Service Supervisor (Contract) page is loaded Customer Service Supervisor (Contract) Apply locations 10741 Shawnessy time type Full time posted on Posted 3 Days Ago job requisition id R-37014

Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a Customer Service Supervisor.

This role requires Full-time availability.

What you’ll do: 

  • Motivate and inspire your team to respond customer concerns and create an amazing customer experience

  • Cultivate an inclusive team and learning culture while having fun

  • Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)

  • Maintain a healthy profit and loss


What we’re looking for:

  • 2+ years’ experience leading a retail team of at least 15 associates

  • 2+ years’ experience managing and reviewing operational expenses and revenue

  • Proven track record of achieving and exceeding sales goals

  • Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

  • Ability to work flexible schedule as per business needs

  • Competitive wages and benefits

  • Employee discounts on awesome tech 

  • An inclusive, fun, and supportive team

  • Training programs to build new and transferable skills

Join our amazing team

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (Assistant Retail Manager) Whatever the role, we strive to give our people the necessary tools and training to make a difference.

#110 - 350R Shawville Boulevard SE, Calgary, AB T2Y 3S4 About Us

Wondering is a great place to start. Let’s talk about what’s possible.

Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices.

Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs.

When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market

Employment opportunities are available nationwide, including our Canadian Headquarters (CHQ) on the west coast, our two distribution centres, and 150+ retail store locations.

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology

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