Customer Service Supervisor

2 weeks ago


Calgary, Canada Calgary Co-Op Full time

We're currently seeking a **Supervisor **to join our Customer Service team This position reports directly to the Front End Manager, and some of the main responsibilities include;
- Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, transactions, questions, comments, requests and concerns.
- Effectively works in a diverse team environment in a proficient and friendly manner.
- Plans and performs all aspects of the Front End/Customer Service Office including but not limited to; opening and closing duties, security system checks, mail sorting, collecting vending machine money, maintenance of donation log, book exchange, bulleting boards, and communicating various public announcements, stocking and display functions in an efficient and organized manner.
- Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.
- Perform general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department. Responsible for keeping the sales floor and back stock area clean from cardboard and debris, as well as disposal of garbage.
- Provides supervision and direction on the Front End and Customer Service Office, and administrative support to the Front End Manager.

**What skills and abilities will you need to be considered?**
- Grade 12 education or acceptable combination of education and experience
- Six (6) months of Supervisory, Customer Service Office or equivalent retail experience
- Must be fluent in English (CLBA-Canadian Language Benchmark Assessment score of 5 or higher)
- Basic receiving, ordering and merchandising skills
- Basic Word, Excel and Outlook

**What skills and abilities will set you apart from others?**
- Experience in supervising others, and planning and organizing events, projects of programs
- Kronos knowledge

**Benefits & Perks**

Working at Calgary Co-op provides opportunities for increasing levels of responsibility, personal growth and challenge and the experience of working for a company that is proud of the communities it serves. We offer competitive wages, paid vacations, employee discounts, a recognition program, social committee events, an employee and family assistance plan, and more.....

We believe that if we take care of our team members, our team members will take care of our business.

**We thank all applicants for their interest; however only those being considered for an interview will be contacted.



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