Supervisor, Customer Service

3 weeks ago

Calgary, Canada Sunbelt Rentals Full time

Description

Summary

Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc. , the largest movie equipment rental company, is looking for a Client Services Supervisor to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

The Client Services Supervisor oversees the Client Services (CSR) & Rentals Desk department, fostering a positive & collaborative team, working closely and cohesively with internal office and warehouse operations to best serve on-site clientele.

Responsibilities:

Supervise, coordinate & assign the day-to-day activities of the team, ensuring they have the information, tools and resources needed to perform their jobs efficiently and effectively. Coordinate and oversee production assignments, Resolve any conflicts, or feedback from staff or customers Generate reports as necessary, ensuring CSRs are taking appropriate measures to mitigate late returns. Oversee and assist with check-ins and check-outs of equipment packages Elicit feedback from production crews on current level of service and address areas of improvement, fielding any customer concerns or complaints and ensuring they are addressed in a timely manner. Receive and appropriately distribute order documents from the CSR department to warehouse floor staff. Collaborate with the Rental Inventory Coordinator to correct inventory discrepancies Perform CSR related duties, provide day-to-day support to productions in the regional offices.

Qualifications:

Exceptional customer service skills with a minimum of 2 years customer service experience Minimum 2 years related industry experience, preferred Minimum 2 years’ experience leading a team, preferred Proficient in Microsoft Office Experienced with inventory control systems, knowledge of RTPro, an asset Demonstrated ability to work well autonomously and in a team environment Ability and willingness to delegate tasks, take initiative and lead Willing to work alternate hours, as necessary

We Support our Team before anything else - Join us, you will be able to

Enjoy competitive wages and a comprehensive benefits program Prescription, paid sick day & vacation, vision coverage, short- & long-term disability coverage Group RRSP plan, company-wide profit-sharing program Tuition & Fitness reimbursement; Boots Allowance program We promote from within; you can explore your career to level up and get prepared for various roles Work with incredible team of people in a safety-driven culture Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement We strive to build safe, healthy, inclusive, and sustainable communities

The physical demands of this role  require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals Film & TV requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals Film & TV is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals Film & TV is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

If this sounds like your #dreamjob, then hit the apply button with your best resume

Base Pay Range: $34.30 - 47.15

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, andapplicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

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