Manager, Operations Intelligence

2 weeks ago

Ottawa, Canada Canada Post Full time

Job Description

The Manager, Operations Intelligence is responsible for conducting integration activities, preparing materials on behalf of the COO organization for executive and cross-functional audiences, as required. Improving operational service performance results to meet or exceed corporate targets by identifying weaknesses in the Operations processes and leading the national initiatives to achieve sustained improvement. The scope extends across all product lines and Operations processes. Integrates closely with cross functional stakeholders, monitor root cause analysis and findings, ensure a common approach, and optimize results. Monitors compliance to key quality performance indicators nationally, identifies and analyzes trends, summarizes findings, determines actionable items and ensures consistent monitoring to sustain performance improvements. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Operations Intelligence.

• Monitors trends in operations service and quality performance and identifies areas where performance does not meet standards. Determines priorities and develops a national plan for the Operations Intelligence teams to implement. Develops the service improvement plan, leads the implementation, and monitors continued adherence to the process.

• Develops and maintains a standard service improvement plan (SIP) for use nationally to initiate improvements on key operations intelligence metrics. Advises regional teams on the use of the SIP to ensure effective coordination of information. Coordinates and prioritizes own initiatives with national colleagues and collaborates in building the national action plan for regional Operations Intelligence. 

• Promotes the one company view through consistent use of standardized data structures and reports for a wide range of stakeholders, including executives. Identifies KPI reporting needs and issues, assesses current reporting practices and capabilities. Collaborates with SPE, Corporate Measurement, CVI, and Engineering with a view to improving the timing and structure of reporting for Operations Management teams to facilitate performance monitoring and decision making. 

• Develops and maintains the collaboration structure and communications channels to facilitate issues management and exchange of information across the EQM and COO community. 

• Meets with managers and other stakeholders. Provides updates on major trends and upcoming changes that will potentially impact service. Obtains updates from regional counterparts on ongoing improvement initiatives; discusses and resolves issues.

Job Responsibilities (continued)

• Analyzes Operations Intelligence results at the national level for designated area of Operations. Develops Summary of Findings for use by senior executives in decision making.

• Shares best practices on National Quality systems, tools and approach with regional managers. Promotes a common understanding of the immediate priorities, and long-term direction.

• Develops and maintains operations intelligence metric reports for area of responsibility. Provides guidance on interpreting the reports to ensure consistent understanding.

• Based on service improvement plan results, identifies, and shares process improvement opportunities and options with Operations and Lines of Business executives.

• Serves as conduit across Mail Operations and for the Rest of Company for area of expertise (., International Mail, Parcels, Gemstar, Unaddressed Admail, Delivery Quality). Provides advice, interpretation and guidance on service and quality issues and maintains professional relationships with key stakeholders.

Qualifications

Education

• Completed post-secondary education, preferably in a relevant field of study

Experience

• A minimum of 3-5 years of recent and combined relevant working experience 


• Experience in project management would be an asset 


• Experience working in Operations or as an Enabler working closely with Operations an asset 

Other Candidate Requirements


• Proficient computer skills and competent with Microsoft Office programs (. Excel and PowerPoint).


• Strong written and verbal communication skills, comfortable leading cross-functional meetings 


• Sound judgement and problem-solving abilities
• Exceptional time management and organizational skills to manage competing priorities

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

  • Intelligence Officer

    1 month ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2024-03-04 **Reference Number** 24-968-08-004 **Job Category** Entry Level **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $75,720 - $118,250 (Maximum $104,040 during the developmental program. Salary under revision) **Status** Indeterminate (permanent) **Language...

  • Market Intelligence Economist

    7 days ago

    Ottawa, Canada Egg Farmers of Canada Full time

    Egg Farmers of Canada (EFC) is presently seeking an Economist to join our Market Intelligence team. Reporting to the Manager of Market Intelligence, the primary responsibilities of the role include conducting accurate, comprehensive, and timely analysis, forecasts, reports and recommendations with respect to Egg Farmers of Canada's operational...

  • Market Intelligence Economist

    6 days ago

    Ottawa, Canada Egg Farmers of Canada Full time

    Egg Farmers of Canada (EFC) is presently seeking an Economist to join our Market Intelligence team. Reporting to the Manager of Market Intelligence, the primary responsibilities of the role include conducting accurate, comprehensive, and timely analysis, forecasts, reports and recommendations with respect to Egg Farmers of Canada’s operational...

  • Manager, Supplier Intelligence

    1 month ago

    Ottawa, Canada Assent Full time

    Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Manager, Supplier Intelligence

    1 month ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...

  • Business Intelligence Partner

    1 month ago

    Ottawa, Canada Home and Community Care Support Services Full time

    Position Summary: The Business Intelligence Partner is responsible for obtaining, summarizing, analyzing, interpreting, and presenting organizational, program and patient data to support strategic objectives and facilitate efficient and effective service operations across the organization. To support this work, the Business Intelligence Partner...

  • Market Intelligence Economist

    6 days ago

    Ottawa, Ontario, Canada Egg Farmers of Canada Full time

    Egg Farmers of Canada (EFC) is presently seeking an Economist to join our Market Intelligence team. Reporting to the Manager of Market Intelligence, the primary responsibilities of the role include conducting accurate, comprehensive, and timely analysis, forecasts, reports and recommendations with respect to Egg Farmers of Canada's operational requirements. ...

  • Market Intelligence Economist

    6 days ago

    Ottawa, Canada Egg Farmers of Canada Full time

    Egg Farmers of Canada (EFC) is presently seeking an Economist to join our Market Intelligence team. Reporting to the Manager of Market Intelligence, the primary responsibilities of the role include conducting accurate, comprehensive, and timely analysis, forecasts, reports and recommendations with respect to Egg Farmers of Canada's operational requirements. ...

  • Deputy Chief Library Resource Management

    1 month ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2023-12-10 **Reference Number** 23-968-09-123 **Job Category** Experienced **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $95,350 - $116,060 **Status** Indeterminate (permanent) **Language Requirement** Bilingual Imperative (CBB) **Job Summary**: - Direct the delivery of high...

  • Analyst, Open Source Intelligence

    1 month ago

    Ottawa, Canada House of Commons Full time

    **Language Profile** Bilingual Imperative (English / French) - Reading comprehension: Advanced Level (C) - Written expression: Intermediate Level (B) - Oral interaction: Advanced level (C) **Your Challenge** If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from...

  • IBM Cognos Business Intelligence

    1 month ago

    Ottawa, Canada N12 Consulting Full time

    N12 Consulting is a leading Enterprise Performance Management (EPM) firm in Ottawa, with a team of experienced consultants who specialize in unifying Performance Management and Business Intelligence (BI). We accomplish this bysupporting a broad range of strategic, financial and operational management processes to provide a complete and integrated system...

  • Requirements Officer and Screening Officer

    1 month ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Job Summary**: **POSITION A - REQUIREMENTS OFFICER** The Requirements Officer is responsible for producing CSIS Intelligence Reports (CIRs) for dissemination to other government departments in accordance with established intelligence requirements (IRs) Major responsibilities: - Maintain knowledge of CSIS IRs, Government of Canada Intelligence Priorities...

  • Business Intelligence Analyst

    1 week ago

    Ottawa, Canada NSERC Full time

    **Business Intelligence Analyst (Anticipatory)**: **Location of Position**: - Ottawa, ON**Job Status**: - Term appointment**Job Category**: - Information and Innovation Solutions /**Number of Positions Being Staffed**: - 2**Classification**: - GR-06**Security Clearance Required**: - Reliability**Salary**: - $77,206 - $93,018 per year**Language...

  • Student Co-op, Business Intelligence

    4 days ago

    Ottawa, Canada Canadian Medical Protective Association Full time

    **STUDE**NT**, BUSINESS INTELLIGENCE** **CONTRIBUTING TO THE CMPA** In collaboration with all CMPA departments, the Strategy & Program Management department leads a number of enterprise management processes. The core functions include strategic planning and strategic issues analysis, business planning and performance management, business intelligence,...

  • Analyst

    7 days ago

    Ottawa, Canada Canadian Security Intelligence Service Full time

    **Important**: **Closing Date** 2023-08-29 **Reference Number** 23-968-08-095 **Job Category** Experienced **Who Can Apply** Canadian Citizens **Location** Ottawa, Ontario **Salary Range** $84,050 - $102,250 **Status** Indeterminate (permanent) **Language Requirement** Bilingual Imperative (BBB) and Bilingual Non-Imperative (BBB) **Job Summary**: -...

  • Signals Intelligence Specialist

    3 weeks ago

    Ottawa, ON, Canada Canadian Armed Forces Full time

    Non-Commissioned Member | Full Time, Part Time Upon the enrolment and successful completion of Regular Force Basic Training (Basic Military qualification (BMQ)), you will be eligible for an accelerated pay increment if you enrol in one of the designated occupations. Browse Careers to find out which occupations are eligible for this offer. As a member of...

  • Operations Analyst

    4 weeks ago

    Ottawa, Canada Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? Operations Analyst - Ottawa...

  • Business Intelligence Partner, Regular Full Time

    4 weeks ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Project Manager

    1 month ago

    Ottawa, Canada Smith + Andersen Full time

    Role: Project Manager - Intelligent Integrated Systems Location: Ottawa, ON Job Type: Hybrid – WFH + In Office Who We Are Smith + Andersen is a trusted, Canadian, multi-disciplinary engineering firm with ten office locations in five provinces and approximately 700 employees. At Smith + Andersen our employees contribute to some of the most...

  • Senior Threat Intelligence Analyst

    1 month ago

    Ottawa, Ontario, Canada Microsoft Canada Full time

    OverviewSecurity represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end,...