Service Planner

4 months ago

Richmond Hill, Canada The Regional Municipality of York Full time
POSITION PURPOSE Reporting to the Program Manager, Transit Planning, is responsible for designing transit routes, monitoring new routes and route extensions, using statistical applications to forecast transit demand and plan transit services, and ensuring adequate programs are in place to support transit needs; conducting research and analysis of field investigations and demographic studies to develop service proposals, impact statements and transit projections; and providing input to development applications, (Official Plans, Secondary Plans, subdivision and site plan applications) and road reconstruction projects.


MAJOR RESPONSIBILITIES

• Design transit routes to ensure appropriate running, recovery time and transit system integration for community, local, core, rapid transit, and express bus routes.
• Communicate with Transit Operations staff to ensure operational feasibility.
• Monitor new routes and route extensions in the post-implementation phase for financial and operational viability.
• Monitor and assess system performance through the collection and analysis of statistics and measurables. 
• Conduct research and analysis of field investigations, economic, population, employment data, public opinion surveys, ridership data (ie. passenger loads, on-off, revenues), demographic studies, and other applicable research and statistics.
• Maintain and update ridership and other transit data trends to use for long term planning and system performance reviews.
• Review development applications, submitted to the branch, to ensure transit supportive land use development (location of future transit infrastructure ie. Routes, stops, walkways, shelter pads, etc.)
• Prepare detailed written memorandums, providing comments, suggestions, and recommendations for consideration by the branch.
• Conduct public information sessions throughout the Region, presenting annual transit plans to the public.
• Accompany and assist Marketing in Public Outreach Programs.
• Utilize the CRM System to respond to external customer complaints, concerns, and inquiries.
• Performs other duties as assigned to meet Branch and Departmental objectives. 

QUALIFICATIONS

• Successful completion of a University Degree in Planning, Engineering, Environmental Studies, Public Administration, or approved equivalent combination of education and experience.

• Knowledge of service standards for public transit service.
• Knowledge of land use planning and environmental assessment processes.
• Demonstrated ability in the Region’s core competencies.
• Advanced skills in MS Office Suite, transit scheduling software, GIS software and use of virtual platforms.
• Highly refined written and communication skills, demonstrating the ability to convey issues and concepts in a convincing and easily understood manner.
• Excellent analytical and research skills showing good judgement and sound problem-solving abilities.
• Ability to communicate effectively with all levels of regional staff, Council and the public.
• Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
• Ability to travel to offsite locations, as required. 
• Ability to work outside regular business hours, as required.

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