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Student, Residence Front Desk Assistant

3 months ago

Olds, Canada Olds College Full time

About Olds College of Agriculture and Technology

At Olds College of Agriculture and Technology we value our people and are committed to providing a supportive and rewarding work environment. Olds College provides quality education in an environment that is designed to promote academic excellence and student success. There are many reasons to join Olds College and build a meaningful career in a community that is innovative, diverse and welcoming. 

The Opportunity:

NOTE: This is for an Olds College student only position.

The role of Front Desk Assistant is an integral member of our team and is often the first point of contact for all students and guests. The Front Desk Assistant will perform a variety of general administrative and clerical functions. The incumbent will be required to take direction and work intuitively to support the day-to-day operations of the Residence Services Team, and also takes the security, safety, privacy, and wellbeing of the resident community seriously when going about questions, queries, and tasks.

 Key Job Functions:

Front Desk Operations

Respond to all questions, inquiries, and comments in a timely and professional manner.Work independently and take initiative to complete tasks and projects as assigned.Assist with key audits, paperwork, office organization, and check-in/check-out procedures.Coordinate distribution of mail.Be familiar with Olds College grounds and resources.Periodically provide support to Conference Services to meet the needs of conference guests.Must keep private information of students confidential as well as front desk procedures, passwords, and data.Must look through a safety and privacy lens when answering questions and queries that involve students, and when determining who is being let into the building.Maintain an organized and clean workspace.Lead the preparations of front desk engagement initiatives.

 Customer Service

Treat clients, guests, students, colleagues with courtesy and respect.Practice active listening, be observant, and make appropriate referrals.Dress, speak, and behave in an appropriate and professional manner.Help to create and maintain a positive community environment.Be visible and available to assist and be a resource to residence guests.

 Requirements/Qualifications

Olds College Student maintaining a GPA of 2.5 or higherOutstanding time management skillsExperience with using Google programs and general computer technical skillsExcellent communication, interpersonal and organizational skillsAble to maintain a professional demeanor and think critically under pressure or balancing competing priorities

Performance Criteria

Build and maintain positive relationships with students, guests and visitorsEffective problem solvingOutstanding customer serviceAbility to work independentlyAccuracy and attention to detailRegular and effective communication with the Residence Services Team

Hours

Hours of work may vary Sunday to Friday with between 15-20 hours of work per week, scheduled around students’ academic obligationsAdditional hours may be required at specific times of the year or for occasional, supplementary operations support.

Please apply by July 10, 2024

We thank all individuals for their interest in this position. We appreciate the time involved for candidates in the application process. At this time, please note only those selected for interviews will be contacted.

Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.