Student, Residence Front Desk Assistant

4 weeks ago

Olds, Canada Olds College Full time

**About Olds College of Agriculture and Technology**

Founded in 1913, Olds College has been offering quality hands-on education for over a century. Through our regular programming, continued education, and online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

At Olds College we value our people and are committed to providing a supportive and rewarding work environment. Olds College provides quality education in an environment that is designed to promote academic excellence and student success. There are many reasons to join Olds College and build a meaningful career in a community that is innovative, diverse and welcoming. Everything we do at Olds College is done to advance all aspects of the agriculture and agri-food community. All of our programs and actions align to our social purpose, “Transforming agriculture for a better world”. Our mission is to ensure Alberta's agriculture community has the talent, knowledge, and thought leadership to lead globally.

**The Opportunity**:
**NOTE: This is for an Olds College student only position.**

The role of Front Desk Assistant is an integral member of our team and is often the first point of contact for all students and guests. The Front Desk Assistant will perform a variety of general administrative and clerical functions. The incumbent will be required to take direction and work intuitively to support the day-to-day operations of the Residence Services Team, and also takes the security, safety, privacy, and wellbeing of the resident community seriously when going about questions, queries, and tasks.

**Key Job Functions**:
***Front Desk Operations
- Respond to all questions, inquiries, and comments in a timely and professional manner.
- Work independently and take initiative to complete tasks and projects as assigned.
- Assist with key audits, paperwork, office organization, and check-in/check-out procedures.
- Coordinate distribution of mail.
- Be familiar with Olds College grounds and resources, and the needs of conference guest.
- Must keep private information of students confidential as well as front desk procedures, passwords, and data.
- Must look through a safety and privacy lens when answering questions and queries that involve students, and when determining who is being let into the building.
- Maintain an organized and clean workspace.
- Assist in the preparations of Residence Life programming and front desk engagement initiatives.

Customer Service
- Treat clients, guests, students, colleagues with courtesy and respect.
- Practice active listening, be observant, and make appropriate referrals.
- Dress, speak, and behave in an appropriate and professional manner.
- Help to create and maintain a positive community environment.
- Be visible and available to assist and be a resource to residence guests.

**Requirements/Qualifications**
- ** Olds College Student **maintaining a GPA of 2.5 or higher
- Outstanding time management skills
- Experience with using Google programs and general computer technical skills
- Excellent communication, interpersonal and organizational skills
- Able to maintain a professional demeanor and think critically under pressure or balancing competing priorities

***Performance Criteria**
- Build and maintain positive relationships with students, guests and visitors
- Effective problem solving
- Outstanding customer service
- Ability to work independently
- Accuracy and attention to detail
- Regular and effective communication with the Residence Services Team

***Hours**
- Hours of work may vary Sunday to Friday with between 15-20 hours of work per week, scheduled around students’ academic obligations
- Additional hours may be required at specific times of the year or for occasional, supplementary operations support.

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