Director of Product Support Sales

3 weeks ago

Mississauga, Canada Brandt Full time

As a key player in the growth and development of the product support program, the Director of Product Support Sales will lead a team of Regional Customer Support Sales Managers to develop and execute regional sales strategies and key objectives for their regions. 

This position will ensure our Regional Customer Support Sales Managers are held accountable for product support sales growth and customer engagement. As a leader of our team for Product Support Sales, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and have the ability to lead a highly motivated team. Additionally, the successful candidate will be able to work with our OEM partner to leverage available resources. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the on-highway truck and trailer product support business. 

 

 DUTIES & RESPONSIBILITIES

  • Own overall Strategy and Annual Business plans with objectives to achieve sales and margin growth.
  • Lead team to ensure all of Brandt’s product support initiatives are promoted within the region
  • Manage Sales Processes such as Call reporting, CRM, and target setting
  • Establish key KPI’s for CSA’s and measure on a regular basis
  • Analyze and implement proper coverage for the region
  • Identify and implement Best Practices across the Regions
  • Development and implement CSA Playbook.
  • Develop CSA onboarding and ongoing education program
  • Implement comprehensive succession plan for RCSMs and CSAs
  • Monitor CSA incentive program to ensure it is effective
  • Promote consistent approach for CSA activity while allowing for regional needs
  • Provide feedback on industry trends.
    • Growth opportunities
    • Initiate new offerings
    • Promote existing offerings
  • Market Intelligence on competition, customers, and segment trends
  • Analyze sales and margin data to identify opportunities
  • Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches
  • Support in development of overall Parts and Service Sales strategy.

 #LI-onsite



Required Skills
  • Strong Leadership skills
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Strong collaboration and relationship building skills to drive results through motivating and influencing
  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Ability to travel as needed

Discover The Brandt Advantage

When you work for Brandt, we work for you.  It’s as simple as that.  That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.



Required Experience
  • Strong Leadership skills
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Strong collaboration and relationship building skills to drive results through motivating and influencing
  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Ability to travel as needed

Discover The Brandt Advantage

When you work for Brandt, we work for you.  It’s as simple as that.  That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.

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