Service Advisor

3 weeks ago


Guelph, Canada Assured Automotive Full time

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. 

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver’s license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#AACSR



  • Guelph, Canada Eknors Auto Inc Full time

    Responsibilities: - Greet customers and provide excellent customer service throughout their visit - Listen to customer concerns and accurately document them - Conduct vehicle inspections and identify necessary repairs or maintenance - Provide customers with detailed explanations of recommended services and associated costs - Upsell additional services or...


  • Guelph, Canada Wayne Pitman Ford Lincoln Inc Full time

    **Automotive Service Advisors for the Main Shop** **Automotive Service Advisor for the Quicklane Shop** Here is what we are looking for when we H.I.R.E: **H**: Honesty - Be truthful and transparent with co-workers and customers. **I**: Integrity - Do the right thing and be a team player. **R**: Reliability - Show up and bring a consistent work...

  • Service Advisor

    7 days ago


    Guelph, Canada Guelph City Mazda Full time

    **_ Duties:_** - Greet customers and provide excellent customer service - Listen to customer concerns and accurately diagnose vehicle issues - Provide recommendations for necessary repairs and maintenance - Prepare repair estimates and explain them to customers - Schedule appointments and manage the service department's workflow - Coordinate with technicians...


  • Guelph, Canada Wayne Pitman Ford Lincoln Inc Full time

    Wayne Pitman Ford Lincoln (in the Guelph Auto Mall) is hiring an **Automotive Service Advisor**. Here is what we are looking for when we H.I.R.E: **H**: Honesty - Be truthful and transparent with co-workers and customers. **I**: Integrity - Do the right thing and be a team player. **R**: Reliability - Show up and bring a consistent work ethic. **E**:...

  • Wealth Advisor

    2 weeks ago


    Guelph, Ontario, Canada RLB LLP Full time

    Salary: As a Wealth Advisor, you will provide high-calibre, customized financial planning services to our clients in conjunction with TriCert's financial planning team. You will play a vital role in ensuring each client follows a well-defined financial plan, through coordination with the client's accounting and tax advisors at RLB and with the investment...

  • Wealth Advisor

    2 weeks ago


    Guelph, Canada RLB LLP Full time

    Salary: As a Wealth Advisor, you will provide high-calibre, customized financial planning services to our clients in conjunction with TriCert's financial planning team. You will play a vital role in ensuring each client follows a well-defined financial plan, through coordination with the client's accounting and tax advisors at RLB and with the investment...


  • Guelph, Canada AutoCanada Full time

    Junior Service Advisor  Guelph Hyundai Hamilton, ON Are you looking to drive your career forward?  We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our...


  • Guelph, Canada AutoCanada Inc. Full time

    **Junior** **Parts Advisor** **Guelph Kia** **Guelph** **, ON** Are you looking to drive your career forward? Guelph Kia is looking for a full time Parts Advisor** **to join our growing team! Your love of cars & dealing with the public coupled with your commitment to delivering the highest level of customer service will ensure your success at Guelph...

  • Parts Advisor

    3 weeks ago


    Guelph, Canada AutoCanada Inc. Full time

    **Parts Advisor** Guelph Kia Guelph, - **Ontario** **Guelph Kia** is - ** **looking for a - **Parts Advisor** to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to our valued clients who choose to order parts and service their vehicles at our dealership. Your love of the automotive industry,...

  • Service Advisor

    3 days ago


    Guelph, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Parts & Service Administrator - Guelph Office Manager, and/or designate * This is not a remote position - You are required to be on-site every day. Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North...

  • Sales Advisor

    4 weeks ago


    Guelph, Canada VinFast Auto Canada Full time

    À propos de VinFast VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans. Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS...

  • Energy Advisor

    4 weeks ago


    Guelph, Canada Homesol Full time

    **Job Posting - Homesol is Hiring!** **Position: Energy Advisors** Are you passionate about helping builders, designers, renovators, and homeowners to reduce their carbon footprint and save on energy? Are you ready for a long-term career with a company dedicated to making a real difference through healthier, more comfortable, affordable, and sustainable...


  • Guelph, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Investment advisor

    3 weeks ago


    Guelph, Canada RBC Full time

    Starting date : 1 position to fill as soon as possible Job SummaryJob DescriptionGrow your business, your way with RBCAs an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe youve dreamed of starting your own business, but havent had the training, support, and resources from a...

  • Investment advisor

    4 weeks ago


    Guelph, Canada RBC Full time

    Starting date : 1 position to fill as soon as possible Job SummaryJob DescriptionGrow your business, your way with RBCAs an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe youve dreamed of starting your own business, but havent had the training, support, and resources from a...

  • Investment advisor

    3 weeks ago


    Guelph, Canada RBC Full time

    Starting date : 1 position to fill as soon as possible Job SummaryJob DescriptionGrow your business, your way with RBCAs an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe youve dreamed of starting your own business, but havent had the training, support, and resources from a...


  • Guelph, Canada Matrix Solutions Inc. Full time

    **HEALTH AND SAFETY ADVISOR** At Matrix Solutions we collaborate across services, disciplines, and geographies to deliver responsive, locally connected, and scalable solutions customized to our clients’ projects and environmental challenges. Our integrated approach is supported by talented professionals and a project management model that encourages...

  • Service Advisor

    3 weeks ago


    Guelph, Canada Mobile Auto Solutions, LLC Full time

    Company: Assured AutomotiveJob Description:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way)...

  • Service Advisor

    3 weeks ago


    Guelph, Canada Mobile Auto Solutions, LLC Full time

    Company: Assured AutomotiveJob Description:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way)...

  • Service Advisor

    4 weeks ago


    Guelph, Canada Mobile Auto Solutions, LLC Full time

    Company: Assured AutomotiveJob Description:The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way)...