Communication Support Specialist

3 weeks ago


Laval, Quebec, Canada Nordia, Nordia, Inc. Full time
Overview:

Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Laval team.

As a Communication Support Specialist - Bilingual , you'll help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact. By helping people overcome their communication challenges, you can have a positive impact on their lives.

What we offer:

  • Hourly rate of $19.25 after training - includes an hourly premium for weekend work and one for bilingualism;
  • Fully paid training and coaching program;
  • An exceptional work environment: bright, spacious, relaxation areas, games room and more;
  • Full benefits package after six months, including comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferred pricing on insurance; discounts on telecommunications products and services.
Responsibilities:
  • Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments;
  • You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact;
  • Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.
Qualifications:

What you need to succeed :

  • Available to work from our  Laval office up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives;
  • Proven ability to enter data quickly and accurately;
  • Ability to multi-task;
  • High school diploma or equivalent completed;
  • Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.

Training start date: April 14th, 2025

Why Nordia?

People are what make Nordia special. And we're focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That's why we have the highest employee loyalty and highest satisfaction in the industry.

According to the most recent internal survey, the team members confirm it: 84% of Nordia's employees would recommend Nordia as an employer to their family and friends We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work?  Click here to find out

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