Product Support Technical Expert

2 weeks ago


Laval, Quebec, Canada Epiroc Group Full time
About Us
We are Epiroc, a leading provider of innovative solutions for the mining and construction industries. Our mission is to accelerate the transformation towards a sustainable society by developing and providing cutting-edge products and services that meet the needs of our customers.

Job Summary
We are seeking a highly skilled Technical Product Specialist to join our team. This role will involve working closely with customers to identify and resolve technical issues, provide on-site training and support, and collaborate with internal teams to improve product design and service delivery.

Main Responsibilities
  1. Provide expert technical support to customers through on-site visits, phone calls, and email communications.
  2. Collaborate with internal teams to develop and implement effective solutions to technical problems.
  3. Maintain accurate records of service activities and report any issues or concerns to management.


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