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Ecommerce Support Specialist

2 weeks ago

Laval, Quebec, Canada FortNine Full time
About Us

At FortNine, we pride ourselves on being experts in the e-commerce space. Our team thrives in a fast-paced tech-enabled environment, where we combine scrappy start-up execution with high standards for excellence. If you're passionate about providing an elite level of service to both customers and your peers, then we'd love to hear from you.

Job Description

- Order Management: Process orders with vendors, ensuring timely fulfillment and smooth processing.
- Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues.
- Risk Analysis: Conduct thorough fraud and risk assessments on orders and resolve payment-related concerns efficiently.
- Communication: Maintain strong relationships with customers, vendors, couriers, and banks to support daily operations.
- Operational Support: Provide assistance to the customer service and operations teams as needed.

Requirements:
- Full-time on-site job located in Montreal, QC.
- Excellent English and French communication skills required.
- Strong Microsoft Excel knowledge and SQL query understanding are assets.
- Good web research and navigation skills are necessary for success in this role.
- Ability to work independently and as part of a team.