Customer Success Manager
6 days ago
Customer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. The success of our company is directly tied to the success of our customers, and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this, we’re specifically looking for fast-learning people with high-level communication and relationship-building skills, and excellent problem-solving abilities. This is an opportunity to join a fast-growing and industry-leading company with an outstanding customer reputation. There is the possibility for long-term growth into more senior positions within the department. Individuals who thrive in this role are those with a mixed skillset, who can contribute ideas and take initiative, to strengthen our Customer Success interventions and our company. As a Customer Success Manager, you will: You will manage onboarding and education of new and existing customers You are proactive about outreach to low-performing accounts, expansion opportunities, and churn risks You run customer meetings (via Zoom) with a focus on ensuring customers are getting maximum value from their subscription You’ll uncover new opportunities by focusing on customer needs You will handle upgrades, quotes, and related inquiries while using your research skills to problem solve You will engage and collaborate with Sales and Customer Support teams when required You will collaborate closely with engineers to escalate any issues or bugs You will manage customer feedback, insights, and feature requests to contribute to our product's continual development Over time, you will contribute to the growth of the Customer Success department What You'll Bring You bring 3+ years of customer-facing experience in a B2B/SaaS environment as a Customer Success Manager or Account Manager working with SMB, Mid-Markets and Enterprise customers (but with a focus on SMB & Mid) You’ve got a customer centric mindset and an eagerness to help others You have strong communication and relationship building skills, with the ability to effectively navigate opportunities and roadblocks throughout the customer journey You are a confident and proactive team player who is self-motivated and able to think creatively when dealing with customers You’re tech-savvy and with a passion for learning and continuous improvement You have the ability to prioritize, multi-task, and perform well in an ever changing environment You bring proactive customer management and sales instincts with a drive to promote revenue growth and retention. You’ve got a growth oriented mindset, and seek to give and receive feedback Compensation Our base salary for this role ranges from $60,000 to $90,000 CAD. Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process. #J-18808-Ljbffr
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Customer Success Manager
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, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
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, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
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, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
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Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
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Customer Success Manager
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, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
