Customer Success Manager
12 minutes ago
The Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and managing client expectations. CSM should be excellent at digital management– keeping documents, notes, and data organized, and have excellent verbal and written communication skills. Responsibility of Customer Success Manager A strong process methodology and planning through a passion for customers, people and success. Responsible for overseeing our client base, managing customers inquiries and reporting directly to the team leaders. Overall responsibility is to build customer loyalty and foster long-term customer relationships by ensuring that customers have a positive experience. Understand and effectively communicate Aux Mode’s value proposition, technology, processes, and partnerships. Respond to customer inquiries about product questions, provide solutions to complex use cases and workflows, and help customers resolve issues and bugs on a day-to-day basis. Inputting all notes and metrics using our CRM (CopperCRM). YouTube and Facebook updates for customers. Weekly individual and team review meetings to measure accomplishments. Work from home available. A fun, casual work environment on site or virtual. Requirements Proven experience managing YouTube channels and / or other digital platforms. Deadline oriented and results focused, with a strong attention to detail. Ability to thrive in a fast paced environment. Ability to balance independent and team-oriented tasks (i.e., self-motivated team player). Strong analytical and consultative skills. Effective time management skills – ability to prioritize and meet deadlines. Must have excellent written and verbal communication skills. #J-18808-Ljbffr
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Customer Success Manager
20 hours ago
, , Canada DemandBridge Full timeDescription About DemandBridge DemandBridge is a leading software provider delivering innovative, scalable solutions to distributors, suppliers, and organizations operating in the print and promotional marketing industry. Our mission is to empower companies of all sizes by streamlining operations and driving sustainable growth. DemandBridge is a Valsoft...
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Customer Success Manager
3 weeks ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
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, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
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Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
2 days ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
1 week ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
3 weeks ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
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Customer Success Manager
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, , Canada Nylas Full timeThe Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps. Supporting over...
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Customer Success Manager
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, , Canada HighlightTA Full timeJoin to apply for the Customer Success Manager role at HighlightTA HighlightTA is the on‑demand talent team for Certn . Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and...
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Customer Success Manager
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, , Canada CoLab Software Full timeAt CoLab, we help engineering teams bring life‑changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the...
