Current jobs related to Customer Success Manager - Canada - Panoptyc
-
Customer Success Manager
3 weeks ago
, , Canada Morson Edge (Technology) Full timeEnterprise Customer Success Manager (Canada, Remote) International Customer Success Team Our Global SaaS client is seeking an experienced, Canada-based Customer Success professional to support their growing international business. As an Enterprise Customer Success Manager, you’ll manage a portfolio of global enterprise accounts, guiding customers through...
-
Customer Success Manager
3 weeks ago
, , Canada Remotely Full timeWe are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada. Customer Success in Ciloo Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and...
-
Customer Success Manager
4 days ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
-
Customer Success Manager
1 week ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
-
Customer Success Manager
2 weeks ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
-
Customer Success Manager
3 weeks ago
, , Canada Plooto Full timeJoin us to apply for the Customer Success Manager role at Plooto About Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive...
-
Customer Success Manager
1 week ago
Canada CoPilot AI Full timeCoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...
-
Customer Success Manager
3 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: SaaS in Online Learning for Higher Education Why consider this job opportunity Salary up to $82,500 CAD per year, with a variable component based on performance Access to full benefits, RSP matching, and 3 weeks of vacation Opportunity for career advancement and growth within a dynamic organization Fully remote work environment, allowing...
-
Customer Success Manager
3 weeks ago
, , Canada Plooto Full timeAbout Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive on innovation, collaboration, and empowering our customers to...
-
Manager of Customer Success
4 days ago
, , Canada Magnet Forensics Full timeJoin to apply for the Manager of Customer Success role at Magnet Forensics Get AI-powered advice on this job and more exclusive features. This range is provided by Magnet Forensics. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Base pay range $98,000.00/yr - $168,000.00/yr Who We Are; What We Do; Where...
Customer Success Manager
1 month ago
Location : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security. About the Role We're seeking a data-driven Customer Success Manager to lead our key account relationships, manage a growing customer success team, and drive measurable business outcomes. In this pivotal role, you'll be responsible for defining and executing our customer success strategy, focusing on retention, expansion, and delivering exceptional value to our mid level and enterprise retail clients. You'll serve as the central hub connecting multiple departments while relentlessly pursuing KPIs that demonstrate ROI for our clients and identify growth opportunities. Responsibilities : Lead, mentor, and develop a team of Customer Success Managers to achieve defined KPIs and metrics Own key performance indicators including retention rate, expansion revenue, and customer satisfaction scores Personally manage 3-5 strategic enterprise accounts (approximately 50% of your time) Develop data-driven account strategies to maximize client ROI and identify growth opportunities Conduct quarterly business reviews that clearly demonstrate value and quantify success metrics Serve as the central liaison between clients and internal teams (Product, Engineering, Sales, Implementation) Create and track comprehensive customer health metrics that predict retention risk Proactively identify and execute expansion opportunities through data analysis Implement early warning systems to identify at-risk accounts before they become problematic Champion the voice of the customer by communicating enhancement requests to product teams Work closely with Sales on account expansion strategies and renewals Requirements : 4+ years of proven Customer Success experience, with 3+ years in Mid Level or Enterprise Customer Success At least 1 year managing customer success teams and developing team members Demonstrated ability to define, track, and achieve customer success metrics and KPIs Exceptional analytical skills with experience using data to drive strategic decisions Strong business acumen with the ability to understand and communicate client ROI Excellence in problem-solving, strategic thinking, and proactive customer engagement Proven track record of meeting or exceeding retention and expansion targets Bachelor's degree in Business, Marketing, or related field Strong communication skills and ability to work effectively in a hybrid environment Nice to have: Experience in loss prevention, retail technology, or SaaS industries Previous experience managing key accounts or strategic partnerships Proficiency with CRM platforms, BI tools, and customer success software Background in implementing customer success programs from the ground up Why Join Panoptyc? Competitive compensation package: $55-$70K base salary plus performance-based incentives with OTE of $110K Career advancement opportunities in a rapidly growing organization Flexible work arrangement balancing office collaboration with remote work with some opportunity to travel Be part of a mission-driven team reshaping retail security with cutting-edge AI technology How to Apply Ready to revolutionize retail security and drive customer success for some of our biggest clients? Apply at: #J-18808-Ljbffr
