Customer Success Manager

2 weeks ago

Canada AgencyAnalytics Full time

Join to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product. Department: Customer Success Location: Remote Canada Compensation: $60,000 - $90,000 / year Responsibilities Manage onboarding and education of new and existing customers Proactively reach out to low-performing accounts, expansion opportunities, and churn risks Run customer meetings (via Zoom) with a focus on ensuring customers are getting maximum value from their subscription Uncover new opportunities by focusing on customer needs Handle upgrades, quotes, and related inquiries while using research skills to solve problems Engage and collaborate with Sales and Customer Support teams when required Collaborate closely with engineers to elevate any issues or bugs Manage customer feedback, insights, and feature requests to contribute to product development Contribute to the growth of the Customer Success department over time Qualifications 3+ years of customer-facing experience in a B2B/SaaS environment as a Customer Success Manager or Account Manager working with SMB, Mid‑Market, and Enterprise customers (focus on SMB & Mid) Customer‑centric mindset and eagerness to help others Strong communication and relationship building skills, ability to navigate opportunities and roadblocks throughout the customer journey Confident, proactive and self‑motivated team player who can think creatively when dealing with customers Tech‑savvy with a passion for learning and continuous improvement Ability to prioritize, multitask, and perform well in an ever‑changing environment Proactive customer management and sales instincts with a drive to promote revenue growth and retention Growth‑oriented mindset, and open to giving and receiving feedback Compensation Base salary ranges from $60,000 to $90,000 CAD . Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process. AgencyAnalytics is an equal‑opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or cognitive need, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. All your information will be kept confidential. Seniority level Associate Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr

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