Customer Success Manager
4 weeks ago
Join to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product. Department: Customer Success Location: Remote Canada Compensation: $60,000 - $90,000 / year Responsibilities Manage onboarding and education of new and existing customers Proactively reach out to low-performing accounts, expansion opportunities, and churn risks Run customer meetings (via Zoom) with a focus on ensuring customers are getting maximum value from their subscription Uncover new opportunities by focusing on customer needs Handle upgrades, quotes, and related inquiries while using research skills to solve problems Engage and collaborate with Sales and Customer Support teams when required Collaborate closely with engineers to elevate any issues or bugs Manage customer feedback, insights, and feature requests to contribute to product development Contribute to the growth of the Customer Success department over time Qualifications 3+ years of customer-facing experience in a B2B/SaaS environment as a Customer Success Manager or Account Manager working with SMB, Mid‑Market, and Enterprise customers (focus on SMB & Mid) Customer‑centric mindset and eagerness to help others Strong communication and relationship building skills, ability to navigate opportunities and roadblocks throughout the customer journey Confident, proactive and self‑motivated team player who can think creatively when dealing with customers Tech‑savvy with a passion for learning and continuous improvement Ability to prioritize, multitask, and perform well in an ever‑changing environment Proactive customer management and sales instincts with a drive to promote revenue growth and retention Growth‑oriented mindset, and open to giving and receiving feedback Compensation Base salary ranges from $60,000 to $90,000 CAD . Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process. AgencyAnalytics is an equal‑opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or cognitive need, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. All your information will be kept confidential. Seniority level Associate Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
, , Canada Morson Edge (Technology) Full timeEnterprise Customer Success Manager (Canada, Remote) International Customer Success Team Our Global SaaS client is seeking an experienced, Canada-based Customer Success professional to support their growing international business. As an Enterprise Customer Success Manager, you’ll manage a portfolio of global enterprise accounts, guiding customers through...
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Customer Success Manager
4 weeks ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
4 weeks ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
3 weeks ago
, , Canada Remotely Full timeWe are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada. Customer Success in Ciloo Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and...
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Customer Success Manager
4 days ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
2 weeks ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
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Customer Success Manager
2 weeks ago
, , Canada Plooto Full timeJoin us to apply for the Customer Success Manager role at Plooto About Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive...
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Customer Success Manager
4 days ago
Canada CoPilot AI Full timeCoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...
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Customer Success Manager
2 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: SaaS in Online Learning for Higher Education Why consider this job opportunity Salary up to $82,500 CAD per year, with a variable component based on performance Access to full benefits, RSP matching, and 3 weeks of vacation Opportunity for career advancement and growth within a dynamic organization Fully remote work environment, allowing...
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Customer Success Manager
2 weeks ago
, , Canada Plooto Full timeAbout Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive on innovation, collaboration, and empowering our customers to...
