Manager, Customer Success
4 weeks ago
Overview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus — all in one platform. We’re looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform. What You’ll Do Manage and grow the Customer Success team Define and drive customer onboarding, engagement, and retention strategies Serve as the escalation point for high-value accounts Establish clear KPIs and reporting for account health and renewals Collaborate with product and sales to close feedback loops and surface new opportunities Create and scale customer education and training resources What We’re Looking For 5+ years of experience in customer success, account management, or client services 2+ years managing or mentoring a customer-facing team Track record of driving retention and expansion in B2B SaaS Strong communication and client relationship skills Experience with onboarding enterprise customers Process-oriented and data-driven Bonus Points If You Have Experience with Net Promoter Score and customer lifecycle metrics Familiarity with CRM and CSM tools like HubSpot or Gainsight Background in fintech, credit, or financial SaaS What You’ll Get Leadership role in a growing team Direct influence on customer experience and product roadmap Opportunity to shape processes and playbooks from the ground up Competitive salary and customer success incentives #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
, , Canada Morson Edge (Technology) Full timeEnterprise Customer Success Manager (Canada, Remote) International Customer Success Team Our Global SaaS client is seeking an experienced, Canada-based Customer Success professional to support their growing international business. As an Enterprise Customer Success Manager, you’ll manage a portfolio of global enterprise accounts, guiding customers through...
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Customer Success Manager
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, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
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, , Canada Remotely Full timeWe are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada. Customer Success in Ciloo Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and...
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Customer Success Manager
2 days ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Customer Success Manager
7 days ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
2 weeks ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
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Customer Success Manager
2 weeks ago
, , Canada Plooto Full timeJoin us to apply for the Customer Success Manager role at Plooto About Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive...
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Customer Success Manager
7 days ago
Canada CoPilot AI Full timeCoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...
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Customer Success Manager
2 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: SaaS in Online Learning for Higher Education Why consider this job opportunity Salary up to $82,500 CAD per year, with a variable component based on performance Access to full benefits, RSP matching, and 3 weeks of vacation Opportunity for career advancement and growth within a dynamic organization Fully remote work environment, allowing...
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Customer Success Manager
2 weeks ago
, , Canada Plooto Full timeAbout Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive on innovation, collaboration, and empowering our customers to...