Manager, Customer Success
5 days ago
Overview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus — all in one platform. We’re looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform. What You’ll Do Manage and grow the Customer Success team Define and drive customer onboarding, engagement, and retention strategies Serve as the escalation point for high-value accounts Establish clear KPIs and reporting for account health and renewals Collaborate with product and sales to close feedback loops and surface new opportunities Create and scale customer education and training resources What We’re Looking For 5+ years of experience in customer success, account management, or client services 2+ years managing or mentoring a customer-facing team Track record of driving retention and expansion in B2B SaaS Strong communication and client relationship skills Experience with onboarding enterprise customers Process-oriented and data-driven Bonus Points If You Have Experience with Net Promoter Score and customer lifecycle metrics Familiarity with CRM and CSM tools like HubSpot or Gainsight Background in fintech, credit, or financial SaaS What You’ll Get Leadership role in a growing team Direct influence on customer experience and product roadmap Opportunity to shape processes and playbooks from the ground up Competitive salary and customer success incentives #J-18808-Ljbffr
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Customer Success Manager
1 week ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
5 days ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
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Customer Success Manager
3 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
2 weeks ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
4 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
6 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
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Customer Success Manager
4 weeks ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
