Interpretation Officer

2 weeks ago

Ottawa, Canada Library of Parliament Full time

The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. We are proud to be recognized as a Top Employer in the National Capital Region . For more information about the Library and what we offer, visit Employment opportunities at the Library of Parliament .

Job Description

The Interpretation Officers work in a dynamic team environment and serve as the public face of Parliament. They are responsible for supervising and mentoring a team of parliamentary guides, while coordinating daily tour operations at four distinct locations. Interpretation Officers contribute to a range of tasks, including coordinating recruitment campaigns, training delivery, evaluating guide performance and delivering high-quality guided tours of the Canadian Parliament.

Qualifications

Education:

  • Successful completion of post-secondary education in a field related to the duties of the position, OR an acceptable combination of relevant education, training and experience.

Experience:

  • Experience in supervising, coaching or mentoring.
  • Experience in providing client service and dealing with time sensitive requests or issues.
  • Experience in the delivery of historical or cultural interpretive programs.

Knowledge:

  • Knowledge of best practices in customer and visitor services.
  • Knowledge of theories, methods and techniques of heritage interpretation and their practical application.
  • Knowledge of how Canadian Parliament works, of its history, activities, and the art and architecture of the Parliament buildings.
  • Knowledge of methods, techniques and practices of developing and delivering training sessions.

Competencies:

  • Adaptability
  • Client Focus
  • Embracing Diversity
  • Exemplifying Integrity
  • Managing People
  • Decision-Making
  • Achievement Orientation
  • Technical and Functional Capability
  • Communication
  • Organizational Awareness

Operational requirement:

  • Able to work frequent weekend shifts and occasional evening shifts to ensure continuous operations.
  • This position is not eligible for telework and requires daily on-site presence.

Asset Criteria:

  • Experience in evaluating employee performance and providing feedback.
  • Experience in delivering training to new employees.

Conditions of employment:

  • A second-language evaluation (Bilingual staffing – imperative: CBC/CBC )
  • A successful pre-employment security screening
Additional Information

The Library of Parliament welcomes all candidates to apply and encourages applications from Indigenous persons, racialized persons, 2SLGBTQIA+ persons and persons with disabilities for this position.

We are committed to creating an inclusive workplace by providing a barrier-free staffing process. If you have an accommodation request or require material in an accessible format, please contact us at

Education and experience requirements will be used to determine which candidates will be asked to participate in the next stage of the selection process.

This selection process may include a second-language evaluation, a written exam, and an interview. The interview will consist of behavioural, situational and knowledge-based questions. Candidates will be required to pass each stage in order to move to the next stage of the selection process.


Qualified candidates from this selection process may be considered for determinate or indeterminate positions at the Library of Parliament that require similar knowledge and/or competencies.


Satisfactory references and proof of education are essential conditions of appointment.

Travel and relocation expenses are the responsibility of the candidates.

We thank you for your interest. Please note that only those selected for further consideration will be contacted.


Visit About the Library of Parliament of Canada to learn more about us

To learn more about our staffing process, consult our FAQs.

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