Bilingual Part-Time Client Care Coordinator

1 week ago

Moncton, Canada Integrity Home Health Services Full time
Integrity Home Health Services is dedicated to providing exceptional client services and care. We are seeking a dedicated part-time bilingual Client Care Coordinator (up to 16 hours per week) to join our team in our Moncton Branch. This position offers the opportunity to work part-time in the office and on-call to meet the needs of our clients.

As a Client Care Coordinator, you will be the first point of contact for our clients, ensuring their needs are met. You will manage client inquiries, coordinate care services, and provide administrative support to our team.

Duties include:

Answering incoming calls

Matching clients to caregivers' schedules with "Best Match" practices

Grow relationship with clients, caregivers and referral sources.

Receiving payments

Replenishing supplies

Conduct follow-up calls and emails to ensure clients and caregivers needs are met

If you have an interest and the following qualifications, we want to hear from you
1 year experience in an office setting
Exceptional phone etiquette
Proficient with the use of computer applications
Strong customer service skills
Creative thinking & problem solving
Self-starter comfortable with multitasking
Strong interpersonal skills
Working in a team environment
Must be Bilingual in English and French

If you feel you would be a good fit for this position, apply today. We look forward to reviewing your application

-

Integrity Home Health Services se consacre à fournir des services et des soins exceptionnels à la clientèle. Nous recherchons un coordonnateur du service à la clientèle bilingue à temps partiel pour se joindre à notre équipe de notre succursale de Moncton. Ce poste offre la possibilité de travailler à temps partiel au bureau et sur appel pour répondre aux besoins de nos clients.

En tant que coordonnateur du service client, vous serez le premier point de contact de nos clients, garantissant que leurs besoins sont satisfaits. Vous gérerez les demandes des clients, coordonnerez les services de soins et fournirez un soutien administratif à notre équipe.

Fonctions comprennent:

Répondre aux appels entrants

Faire correspondre les clients aux horaires des soignants avec les pratiques de " meilleure correspondance "

Développer les relations avec les clients, les soignants et les sources de référence.

Réception des paiements

Réapprovisionnement en fournitures

Effectuer des appels et des courriels de suivi pour garantir que les besoins des clients et des soignants sont satisfaits
Si vous avez un intérêt et les qualifications suivantes, nous souhaitons avoir votre avis

1 an d'expérience dans un bureau

Étiquette téléphonique exceptionnelle

Maîtrise de l'utilisation d'applications informatiques

Solides compétences en service à la clientèle

Pensée créative et résolution de problèmes

Autonome et à l'aise avec le multitâche

Solides compétences interpersonnelles

Travailler dans un environnement d'équipe

Doit être bilingue en anglais et en français
Si vous pensez être un bon candidat pour ce poste, postulez dès aujourd'hui. Nous sommes impatients d'examiner votre candidature
Job Type: Part-time

Pay: $20.75 per hour

Schedule:
Monday to Friday
On call
Weekends as needed
Application question(s):
Do you have a clean Criminal Record/Background Check?
Work Location: In person

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