Senior Account Manager

For almost 3 decades, CTC Medical Communications has been creating compelling medical content to effectively communicate with busy healthcare professionals. Our purpose is to unite passionate individuals to create exceptional medical content that elevates the standard of care for patients. Our work is centered on delivering a wide range of projects across medical education, medical affairs, and commercial initiatives. We delight our clients through relentless creativity, strategic thinking, and versatile execution, ensuring every project meets the highest standards and makes a meaningful impact. We are dedicated to cultivating a dynamic, inclusive, and supportive work environment. At CTC, you will be surrounded by a diverse group of skilled individuals who are committed to lifelong learning, possess sound judgment, and put customer satisfaction at the forefront. Company Address: 2425 Matheson Blvd E, Mississauga, ON, L4W 5K4 Company Website: ctc.agency About the Role: As a Senior Account Manager, you will be accountable primarily for project success and client satisfaction. You will lead project execution as the primary client point of contact and grow and mentor Accounts Associates. You will work with the Account Director to support business development, proposal/pitch development, lead generation, and nurture ongoing client relationships. You will be strategically minded, a team player, responsive, humble in nature, and have a special passion for client service. In this role, you will collaborate cross-functionally with medical leads and vendors on a variety of project types across medical education, medical affairs and commercial. You will prepare for and lead weekly client calls, liaise with and compile updates for the internal project team, and manage complex client discussions when necessary. Successful applicants will have 3+ years of experience at a medical communications agency in account management, ideally with a scientific or medical writing background. Job Duties & Responsibilities: Build and deepen client relationships through day-to-day engagement and top-notch project execution. Serve as the primary client contact, proactively addressing questions on scope, timelines, and project status. Lead weekly client calls and send concise updates to report progress and next steps. Research and share key therapeutic-area and brand information to keep the team aligned. Review medical content to ensure strategic alignment with CTC standards and client objectives. Manage complex client discussions, including scope changes, independently with Account Director support as needed. Mentor and onboard junior team members, guiding project execution, client communication, and adherence to standards. Support the Account Director in fostering an efficient, healthy, and profitable team environment. Develop and track project timelines, budgets, and invoicing; lead kick-offs and ensure adherence to scope. Manage vendor relationships and internal communication across teams. Oversee project closure, including budget reconciliation, debriefs, and client communication on changes or delays. Develop client quotes, engage in strategic discussions to grow accounts, and identify new opportunities. Support prospecting and inbound sales while maintaining accurate CRM records. Stay informed on industry updates, new approvals, and client preferences to strengthen strategy and relationships. You will be successful in this role if you have: A graduate-level degree in health science or similar, ideally with experience in creating and interpreting medical content. 3+ years of experience in a medical communications agency in a client-facing role such as Senior Account Manager, Account Manager, Account Executive, or similar. Experience at a medical communications agency is required to be considered for the role. Passion for client service and ability to approach situations with confidence and client satisfaction at the forefront. A positive, supportive attitude and a demonstrated desire to go the extra mile for clients and the team internally. A clear and direct communication style with both clients, and the internal team, leading with helpfulness and transparency. An ability and desire to take true ownership and responsibility for client relationships and success of projects. A desire to lead and mentor junior team members with enthusiasm, leaning on your industry experience. Knowledge of project management basics and a sense of urgency to deliver quality projects on time and within scope. Interest in business development, lead generation, and sales. Strong desire and motivation to grow within the company. What We Offer: Starting base salary of 75,000 CAD to 90,000 CAD, proportionate with experience and qualifications. Comprehensive benefits package, including competitive RRSP matching, lifestyle and health spending accounts, and health and dental coverage from day 1. Three weeks of vacation in addition to two weeks of company shutdown in December and half-day Summer Fridays from Victoria Day to Labour Day. Remote-first work environment and work-from-home office set-up allowance. Our Hiring Process: A preliminary interview with the Account Director and Business Unit Director. During this interview, we will learn more about your background and experience, share details about the position, and answer any questions you may have. Successful candidates can expect a second in-person interview, which will include the Account Director, Medical Director and Business Unit Director. During this interview, candidates will have the opportunity to deliver a 5-minute slide-based presentation on a topic of their choice. Hiring timeline: Offer signed by end of year with a January 2026 start date. At CTC, we're dedicated to creating a workplace where every team member feels valued, heard, and included. We firmly believe that embracing diversity and inclusion is the key to success. We warmly welcome applications from Indigenous individuals, individuals of various racial backgrounds, those with disabilities, members of gender and sexually diverse communities, and individuals with intersectional identities. If you require any accommodations, please email: #J-18808-Ljbffr