Manager, Special Investigation Unit

1 week ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:


As the Manager, Special Investigations Unit (SIU), you are accountable for defining and developing the vision and strategy for reducing the corporation’s exposure to financial risk as a result of fraud, negligence, or suspicious claims activity. You will oversee the administration, organization, planning, case management, and investigative functions of the Special Investigation Unit department and provides operational direction in the investigation of suspicious claims and claims involving subrogation rights.


Responsibilities:

  • Manage the daily operations and ensure the effective and efficient investigation of claims.
  • Make data driven decisions to measure the performance of the department, triage priorities, and allocate resources to optimize service.
  • Lead strategic and operational initiatives that impact claims referrals and operational processes for SIU. Provides advice and direction on policy and applicable law enforcement.
  • Participate as a member of the Corporate Claims Evaluation Committee (CCEC) whose primary function is to oversee the corporation’s suspicious claims and ensure their handling and the decisions made are consistent with the corporation’s mandate and broader responsibilities as a public insurer.
  • Act as Canadian Police Information Centre (CPIC) coordinator for SIU and Identity Verification & Data Integrity (IV&DI) and ensure adherence to CPIC requirements, policies and procedures.
  • Prioritize SIU referrals for investigation and review all criminal charges and regulatory enforcement actions originating from the IV&DI department – Identity Investigation Unit.
  • Coordinate activities with the provincial Crown Attorney and police departments, including referring claims, under the direction and guidance of the CCEC, to the Crown for the consideration of laying criminal charges against customers.
  • Provide direction and assists with the more sensitive or complex customer or business partner issues, including internal matters involving employees within the corporation.
  • Represents MPI on external committees and industry organizations. Collaborates with other jurisdictions on matters related to the SIU.
  • Responsible for all activities of a manager, including management of an operating budget, participation in strategic planning, budgeting for special projects, and improvement initiatives.
  • Responsible for hiring, performance management, and development planning for staff, including identifying training and development needs. Ensures technical expertise of the unit is maintained.
  • Supervise, coach and conduct performance management evaluation for direct reports.
  • Foster a high-performance culture that is consistent with corporate vision, values and leading practices.


Qualifications:

  • Degree in management, criminology, law enforcement or other related field.
  • Completion of specialized investigation training.
  • Eight years experience in investigations with strong interviewing skills, particularly in the fields of fraud, theft, and arson, of which five years experience is in a management or supervisory role,
  • Experience in an insurance company is an asset.

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