Manager, Special Investigation Unit

2 weeks ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
As the Manager, Special Investigations Unit (SIU), you are accountable for defining and developing the vision and strategy for reducing the corporation’s exposure to financial risk as a result of fraud, negligence, or suspicious claims activity. You will oversee the administration, organization, planning, case management, and investigative functions of the Special Investigation Unit department and provides operational direction in the investigation of suspicious claims and claims involving subrogation rights.

**Responsibilities**:

- Manage the daily operations and ensure the effective and efficient investigation of claims.
- Make data driven decisions to measure the performance of the department, triage priorities, and allocate resources to optimize service.
- Lead strategic and operational initiatives that impact claims referrals and operational processes for SIU. Provides advice and direction on policy and applicable law enforcement.
- Participate as a member of the Corporate Claims Evaluation Committee (CCEC) whose primary function is to oversee the corporation’s suspicious claims and ensure their handling and the decisions made are consistent with the corporation’s mandate and broader responsibilities as a public insurer.
- Act as Canadian Police Information Centre (CPIC) coordinator for SIU and Identity Verification & Data Integrity (IV&DI) and ensure adherence to CPIC requirements, policies and procedures.
- Prioritize SIU referrals for investigation and review all criminal charges and regulatory enforcement actions originating from the IV&DI department - Identity Investigation Unit.
- Coordinate activities with the provincial Crown Attorney and police departments, including referring claims, under the direction and guidance of the CCEC, to the Crown for the consideration of laying criminal charges against customers.
- Provide direction and assists with the more sensitive or complex customer or business partner issues, including internal matters involving employees within the corporation.
- Represents MPI on external committees and industry organizations. Collaborates with other jurisdictions on matters related to the SIU.
- Responsible for all activities of a manager, including management of an operating budget, participation in strategic planning, budgeting for special projects, and improvement initiatives.
- Responsible for hiring, performance management, and development planning for staff, including identifying training and development needs. Ensures technical expertise of the unit is maintained.
- Supervise, coach and conduct performance management evaluation for direct reports.
- Foster a high-performance culture that is consistent with corporate vision, values and leading practices.

Qualifications:

- Degree in management, criminology, law enforcement or other related field.
- Completion of specialized investigation training.
- Eight years experience in investigations with strong interviewing skills, particularly in the fields of fraud, theft, and arson, of which five years experience is in a management or supervisory role,
- Experience in an insurance company is an asset.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work e

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