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End User Support Specialist

3 months ago

Burnaby, Canada Happy Planet Foods Full time

ROLE: End-User Support Specialist

REPORTS TO: IT Director

LOCATION: Burnaby


We are looking for an End User Support Specialist to join our IT Team Our ​End User Support Specialist​ is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and training end-user on using company technology.


OPPORTUNITIES

This is a very exciting time for the IT ​Team​ as we continue to grow and expand The main challenge is to ​ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow.​ Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.

HERE IS WHO YOU ARE…

DRIVE & MOTIVATION

  • You ​want to join a team where you can learn and develop new skills​
  • You ​are motivated by challenges and willing to put in extra efforts to get the job done​
  • You ​love technology and learning new hardware and applications​
  • You ​find customer service quite rewarding ​


CHARACTER & ABILITIES

  • You ​can effectively communicate technical and non-technical concepts to varied audiences​
  • You ​have strong analytical skills, problems solving, organizational and an attention to detail​
  • You ​have a positive attitude and ability to stay calm under pressure​
  • ​​You have an entrepreneurial spirit for start-up environments and a flexibility to changing needs ​
  • You ​are organized, efficient, multitasker and meet your deadlines ​


KNOWLEDGE & SKILLS

  • You ​​have strong customer service and interpersonal skills​​
  • You ​understand IT concepts, including Windows PC in a domain environment, applications, IT security, etc.​
  • You have strong skills with Active Directory, GPO, File/Print Server administration, NTFS and share permissions, mobile device management
  • You have network fundamental knowledge and experience troubleshooting networks
  • You ​have strong oral and written communication skills​

EXPERIENCE

  • A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
  • 3+ years experience in an IT help desk environment working directly with end-users
  • 3+ years experience and strong knowledge of PC laptop and desktop hardware
  • 3+ years experience in current Microsoft environments: PC and Outlook/Office365 administration


NICE-TO-HAVE

  • ​​MSCE or equivalent certification
  • ​Experience with SaaS and Cloud business solutions
  • ​Knowledge of Linux
  • ​Bilingual: French​

THINGS YOU WILL DO…

  • ​​You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed.
  • ​You will execute IT procurement for end-user software and hardware following corporate standards
  • ​You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate
  • ​You will relentlessly pursue understanding new technology to advise the business on best practises and continuous improvements
  • ​You will assist with IT admin tasks to help support the IT Team​

OTHER …

  • ​​You must be flexible for after-hours calls for critical support situations or projects​
  • ​​You may be required to travel across Canada on an infrequent ad-hoc basis​