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Technical Support Specialist
2 months ago
Full-time position (40 hours/week)
The Burnaby School District invites applications for the above full-time CUPE position. The Technical Support Specialist has primary responsibility for the operational support of staff end-users which includes software applications and services and user account management. The Technical Support Specialist creates informational and instructional documentation, training materials, and designs and delivers end-user training as needed. This incumbent will also provide first level software and hardware troubleshooting and support.
Duties And Responsibilities
- Maintains and updates a variety of user accounts and associated network administrative systems.
- Creates, updates, and closes work order tickets; prioritizes calls to other technicians as required. Initiates and maintains the user database.
- Provides leadership and technical training to staff as required.
- Coordinates the posting of service notifications and information to district staff as required.
Qualifications
- Graduation from a recognized university or 2-year technical program, including or supplemented by appropriate certifications, plus a minimum of four years related experience.
- Extensive knowledge of computer operation and software applications related to work performed.
- Thorough knowledge of desktop class hardware types and configuration.
- Thorough knowledge of network operations, network operating systems, and applicable network software applications.
- Valid BC Driver’s License (Class 5) and vehicle for transportation between sites.
This position is a regular position working 40 hours/week. The wage is $37.74 per hour. Please send application package including: cover letter, resume and proof of qualification(s) in one PDF document to:
Human Resources
Burnaby School District
4054 Norfolk Street
Burnaby, B.C. V5G 0C3
E-mail: applications@burnabyschools.ca
The Burnaby School District values inclusion and embraces diversity as a strength. Our goal is for all individuals to feel a sense of belonging in a safe, supportive and welcoming community. We encourage applications from all qualified individuals, including Indigenous, Black, people of colour, all genders, LGBTQ2+ and persons with disabilities.Seniority level
- Mid-Senior level
- Full-time
- Information Technology
- Industries
- Education
