End User Support Specialist

16 hours ago

Burnaby, Canada Happy Planet Foods Inc Full time

**ROLE**:End-User Support Specialist

**REPORTS TO**:IT Operations Manager

**LOCATION**: Burnaby

We are looking for an **End User Support Specialist **to join our IT Team Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training.

**Opportunities**

This is a very exciting time for the IT Team as we continue to grow and expand The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.

**Here is who you are **
- **Drive & Motivation**_
- You want to join a team where you can learn and develop new skills
- You are motivated by challenges and willing to put in extra efforts to get the job done
- You find customer service quite rewarding
- **Character & Abilities **_
- You can effectively communicate technical and non-technical concepts to varied audiences
- You have strong analytical skills, problems solving, organizational and an attention to detail
- You have a positive attitude and ability to stay calm under pressure
- You have entrepreneurial spirit for start-up environments and a flexibility to changing needs
- You are organized, efficient, multitasker and meet your deadlines
- **Knowledge & skills**_
- You have strong customer service and interpersonal skills
- Network fundamental knowledge and experience troubleshooting networks
- You have strong oral and written communication skills
- **Experience**_
- A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
- 3+ years experience in an IT help desk environment working directly with end-users
- 3+ years experience and strong knowledge of PC laptop and desktop hardware
- 3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook
- Hands-on experience in computer imaging and server administration
- **Nice-to-Have **_
- MSCE or equivalent certification
- Experience with SaaS and Cloud business solutions
- Knowledge of Linux
- Bilingual: French

**things you will do **
- You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed.
- You will execute IT procurement for end-user software and hardware following corporate standards
- You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate
- You will relentlessly pursue understanding new technology to advise the business on best practices and continuous improvements
- You will assist with IT admin tasks to help support the IT Team

**OTHER**
- You must be flexible for after-hours calls for critical support situations or projects
- You may be required to travel across Canada on an infrequent ad-hoc basis

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$72,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT help desk environment: 3 years (preferred)
- PC laptop & desktop hardware: 3 years (preferred)
- current Microsoft environments: 3 years (preferred)

Work Location: Hybrid remote in Burnaby, BC

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