End User Support Specialist

6 months ago

Burnaby, Canada Happy Planet Foods Inc Full time

**ROLE**:End-User Support Specialist

**REPORTS TO**:IT Operations Manager

**LOCATION**: Burnaby

We are looking for an **End User Support Specialist **to join our IT Team Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training.

**Opportunities**

This is a very exciting time for the IT Team as we continue to grow and expand The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users.

**Here is who you are **
- **Drive & Motivation**_
- You want to join a team where you can learn and develop new skills
- You are motivated by challenges and willing to put in extra efforts to get the job done
- You find customer service quite rewarding
- **Character & Abilities **_
- You can effectively communicate technical and non-technical concepts to varied audiences
- You have strong analytical skills, problems solving, organizational and an attention to detail
- You have a positive attitude and ability to stay calm under pressure
- You have entrepreneurial spirit for start-up environments and a flexibility to changing needs
- You are organized, efficient, multitasker and meet your deadlines
- **Knowledge & skills**_
- You have strong customer service and interpersonal skills
- Network fundamental knowledge and experience troubleshooting networks
- You have strong oral and written communication skills
- **Experience**_
- A diploma in Information Technology, a BSC in Computer Science or equivalent work experience
- 3+ years experience in an IT help desk environment working directly with end-users
- 3+ years experience and strong knowledge of PC laptop and desktop hardware
- 3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook
- Hands-on experience in computer imaging and server administration
- **Nice-to-Have **_
- MSCE or equivalent certification
- Experience with SaaS and Cloud business solutions
- Knowledge of Linux
- Bilingual: French

**things you will do **
- You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed.
- You will execute IT procurement for end-user software and hardware following corporate standards
- You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate
- You will relentlessly pursue understanding new technology to advise the business on best practices and continuous improvements
- You will assist with IT admin tasks to help support the IT Team

**OTHER**
- You must be flexible for after-hours calls for critical support situations or projects
- You may be required to travel across Canada on an infrequent ad-hoc basis

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$72,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT help desk environment: 3 years (preferred)
- PC laptop & desktop hardware: 3 years (preferred)
- current Microsoft environments: 3 years (preferred)

Work Location: Hybrid remote in Burnaby, BC

  • Technical Support Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time

    Job OverviewOmni Logic Solutions, Inc is seeking a Technical Support Specialist - End User Computing to join our team. This role will provide technical assistance and support to end users in a fast-paced environment.Salary InformationThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience.Job DescriptionWe are looking...

  • Support Desk Specialist

    6 months ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • ERP Support Specialist

    4 weeks ago

    Burnaby, Canada Agrifoods International Cooperative Ltd Full time

    About the Role:We are looking for an ERP Support Specialist to join our IT Team at Agrifoods International Cooperative Ltd. The successful candidate will be responsible for providing support to existing ERP functionality, driving continuous improvement across the business, and analyzing business challenges to design effective ERP solutions.Key...

  • User Support Technician

    6 months ago

    Burnaby, Canada A2Z Networks Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • User Support Technician

    5 months ago

    Burnaby, Canada A2Z Networks Inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • User Support Technician

    6 months ago

    Burnaby, Canada Xorosoft Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    3 weeks ago

    Burnaby, Canada Xorosoft Full time

    Education: - Expérience: - **Education**: - College/CEGEP - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • User Support Technician

    6 months ago

    Burnaby, Canada Squirrel Systems of Canada Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • user support technician

    6 months ago

    Burnaby, Canada A2Z Networks Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • User Support Technician

    6 months ago

    Burnaby, Canada INI POS Solutions Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    3 months ago

    Burnaby, Canada INI POS Solutions Full time

    Education: College/CEGEP - Experience: Experience an asset **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Provide business systems, network and Internet...

  • Front-end Developer

    4 weeks ago

    Burnaby, British Columbia, Canada Cinnamon Jang Willoughby Full time

    Front-end DeveloperWe are looking for a skilled Front-end Developer to join our team at Company.As a Front-end Developer, you will be responsible for creating and maintaining the user interface and user experience of our web application.Key Responsibilities:Design and develop visually appealing and user-friendly interfacesImplement responsive design...

  • Innovation + Technology Support Specialist

    3 months ago

    Burnaby, Canada ETRO Construction Full time

    THE ROLE The Innovation & Technology (I+T) Support Specialist at ETRO is your chance to be at the forefront of driving cutting-edge tech solutions across our organization! Working alongside the Director of Innovation & Technology, you’ll play a crucial role in resolving technical challenges, managing IT infrastructure, and helping implement exciting new...

  • user support technician

    3 months ago

    Burnaby, Canada INI POS Solutions Full time

    Education: College/CEGEPExperience: Experience an assetTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesParticipate in the redesign of applications and other softwareProvide...

  • user support technician

    3 months ago

    Burnaby, Canada INI POS Solutions Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesParticipate in the redesign of applications and other softwareProvide business...

  • User Support Technician

    1 month ago

    Burnaby, Canada Omni Logic Solutions, Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 to less than 7 months - **Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides,...

  • User Support Technician

    3 weeks ago

    Burnaby, Canada Omni Logic Solutions, Inc Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with...

  • User Support Technician

    2 months ago

    Burnaby, Canada Omni Logic Solutions, Inc Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Work setting**: - Consulting firm **Tasks**: - Respond to users experiencing difficulties with computer - Consult...

  • user support technician

    4 months ago

    Burnaby, Canada Omni Logic Solutions, Inc Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other...

  • user support technician

    4 months ago

    Burnaby, Canada Omni Logic Solutions, Inc Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 monthsWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to...