IT Support and System Administrator

4 weeks ago

Toronto, Ontario, Canada Venus Aesthetic Intelligence Full time

Title: IT Support and System Administrator

Reporting to IT Lead

Location: Toronto, Ontario, Canada (Hybrid)

We have an exciting opportunity for a full-time IT Support and System Administrator to join our team Reporting to the IT Lead . The IT Support and System Administrator will be based in our offices in Toronto, Ontario and will assist in maintaining the organization's IT infrastructure, providing end-user support, and ensuring optimal system performance. This role involves a combination of hands-on technical support, systems administration, and proactive maintenance to ensure reliable and secure IT operations. The ideal candidate will be a detail-oriented problem solver with excellent technical skills and a commitment to customer service excellence.

What you will do:

  • Work closely with the IT Lead and other IT team members to support end users and oversee the administration of key systems
  • Provide system administrator support relating to technical issues involving Microsoft's core business applications and solutions using the Microsoft 365 Apps admin center
  • Oversee IT inventory, including hardware, software, and other tech assets. Maintain accurate records of all equipment.
  • Helpdesk and general end-user support for Microsoft and User related requirements including onboarding and off-boarding procedures, OS, network, user equipment and other service-related issues.
  • Responds to queries either in person, email, or over the phone and deliver a high level of client support across the company
  • Support SSO, 2FA, Microsoft Intune, Azure Active Directory and MS Azure Cloud Services
  • Monitor system performance and troubleshoot issues to maintain uptime and performance.
  • Troubleshoot Microsoft 365 issues including integration with other systems, SSO capabilities and user connectivity and mobility
  • Escalate to resolve issues
  • New projects and solutions – work with the IT team and the business to deliver new solutions to the corporate environment
  • Maintain up to date with advancements and best practices in IS administration including participation in courses and MS accreditation

What you will need:

  • At least 3 years of experience in a corporate Microsoft 365 and Azure Active Directory (Entra ID) environment
  • Education in Information Technology, Information Systems or a relevant discipline and possess related IT and Microsoft certifications
  • Professional experience with Azure Cloud Services
  • Help desk experience and ability to provide remote technical and end-user support
  • Experience working in both Windows and iOS environments
  • Flexible, team player, "get-it-done" personality with good communication skills
  • Ability to multi-task, organize and plan work independently
  • Knowledge of networking protocols, security and tools – DNS, Certifications (asset)
  • Experience with Microsoft endpoint protection (asset)
  • PowerBI solution administration (asset)

Compensation:

  • Base salary range: $75,000 - $80,000
  • Benefits: Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and a 401(k) match, among other benefits.

What you will be part of – our Venus Culture

Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company's performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 10 direct markets. Venus Concept's product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept's hair restoration systems include NeoGraft and the ARTAS iX Robotic Hair Restoration system. Venus Concept has been backed by leading healthcare industry growth equity investors, including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, Aperture Venture Partners, and Masters Special Situations.

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