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Learning Management System Assistant

2 weeks ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time
CARE AND BE CARED FOR - THIS IS YOUR HOMEAre you a Learning and Development administrator with strong customer service and relationship building skills? Do you have experience with Learning Management Systems and eLearning technology? Are you passionate about exceptional health care and driven by a desire to help others?If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Reporting to the Manager, Learning and Development, the LMS Assistant is accountable for the day-to-day support and administration for the learning management system within the provincial Organizational Development Centre of Excellence. The position supports the LMS, the training and development needs of the organization, supports compliance requirements and reporting, and enhances the employee learning experience to enable the successful achievement of Ontario Health atHome strategic and operational priorities and objectives.

What will you do?

  • Manage the setup, configuration, and maintenance of the LMS platform.
  • Organize, upload, update, monitor and manage all aspects of eLearning courses, user, learning paths, and training materials.
  • Assign user roles, manage permissions, and ensure secure access control.
  • Collaborate with Learning and Development Business Partners and other relevant staff and internal partners to upload and organize content.
  • Ensure training materials are up-to-date, relevant, and aligned with organizational goals.
  • Test and troubleshoot uploaded content (e.g., SCORM, xAPI).
  • Support the development of eLearning content and courses.
  • Provide first-level support for LMS-related technical issues and liaise with LMS vendor and Ontario Health for technical problems and system updates.
  • Monitor system performance and troubleshoot issues proactively.
  • Implement new procedures and controls deemed necessary by management
  • Generate and analyze training reports to measure participation, compliance, and effectiveness.
  • Provide insights and recommendations to improve training programs based on data.
  • Offer training and guidance to employees on how to navigate and use the LMS effectively.
  • Develop user-friendly guides, FAQs, and tutorials for learners and administrators.
  • Ensure the LMS aligns with legal, regulatory, and company compliance requirements.
  • Stay updated with LMS best practices, trends, and emerging technologies.

What must you have?

  • Post-secondary certificate or diploma
  • Two (2) to three (3) years related experience in training, development or program coordination, adult education or eLearning
  • Strong technical aptitude and problem-solving skills
  • Proficiency in data analysis and reporting tools
  • Detail-oriented
  • Excellent communication and collaboration skills
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Excellent customer service skills, courteous, respectful and confidential in all interactions
  • We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

  • Demonstrated experience with Learning Management Systems and learning technologies and platforms
  • Ability to communicate in French or another language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

  • Attractive comprehensive compensation packages and benefits​
  • Valuable development opportunities​
  • Membership in a world class defined benefit pension plan​
  • Hybrid work model (subject to change)
  • Flexible work location - this position can be located at any of the Ontario Health atHome offices
  • Salary: $49,503 to $59,110
Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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