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IT Support and System Administrator
4 weeks ago
Job Title: IT Support and System Administrator
Reports to: IT Lead
Join our team of skilled professionals as a full-time IT Support and System Administrator in Toronto, Ontario. This role is responsible for maintaining the organization's IT infrastructure, providing end-user support, and ensuring optimal system performance.
Key Responsibilities:
- Collaborate with the IT Lead and other IT team members to support end users and oversee key systems administration.
- Provide system administrator support for technical issues involving Microsoft's core business applications using the Microsoft 365 Apps admin center.
- Manage IT inventory, including hardware, software, and tech assets, and maintain accurate records of all equipment.
- Offer helpdesk and general end-user support for Microsoft and user-related requirements, including onboarding and off-boarding procedures, OS, network, user equipment, and service-related issues.
- Respond to queries via various channels and deliver exceptional client support across the company.
- Support Single Sign-On (SSO), Two-Factor Authentication (2FA), Microsoft Intune, Azure Active Directory, and MS Azure Cloud Services.
- Monitor system performance and troubleshoot issues to maintain uptime and performance.
- Troubleshoot Microsoft 365 issues, including integration with other systems, SSO capabilities, and user connectivity and mobility.
- Escalate complex issues to resolve them efficiently.
- Contribute to new projects and solutions by working with the IT team and the business to deliver innovative solutions to the corporate environment.
- Maintain up-to-date knowledge of advancements and best practices in IT administration through courses and certifications.
Requirements:
- At least three years of experience in a corporate Microsoft 365 and Azure Active Directory environment.
- Education in Information Technology, Information Systems, or a relevant discipline, along with related IT and Microsoft certifications.
- Professional experience with Azure Cloud Services.
- Help desk experience and ability to provide remote technical and end-user support.
- Experience working in both Windows and iOS environments.
- A flexible, team-oriented personality with good communication skills.
- Ability to multi-task, organize, and plan work independently.
- Familiarity with networking protocols, security tools, and DNS.
- Experience with Microsoft endpoint protection.
- PowerBI solution administration expertise.
About Us:
Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies, reaching over 60 countries and 10 direct markets.
