Desktop Support Technician
2 weeks ago
Location: 22 Adelaide St W Toronto, ON M5H 4E3
Duration: 5-year Contract
Days/Hours : Monday to Friday 8am-5pm - 1 hour lunch
Parking : The resource will pay and get reimbursed for parking.
Pay Rate: $28.00 to $30.00/hour INC
Responsibilities:
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Basic Active Directory and SCCM Knowledge
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Qualifications:
Have 3 - 5 years of deskside support experience
Have 3 - 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
Have 3 - 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
Proficient in Windows office
Nice to Haves:
Experience with Apple devices
Audio/Video teleconference devices
IND2
Job Type: Fixed term contract
Contract length: 60 months
Pay: $25.00-$26.00 per hour
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Toronto, ON M5H 4E3: reliably commute or plan to relocate before starting work (required)
Experience:
IT support: 3 years (preferred)
break fix: 3 years (preferred)
IMAC: 3 years (preferred)
hardware repair: 3 years (preferred)
Licence/Certification:
CompTIA A+ (preferred)
Work Location: In person
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