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Information Technology Help Desk Support

4 weeks ago

Moncton, New Brunswick, Canada KTek Resourcing Full time
  • Troubleshooting issues on windows platforms
  • Managing help desk and ticketing systems
  • Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
  • Implementing proactive, preventive, and reactive maintenance measures
  • Implementing and using technology systems to detect patterns of anomalous network and security behavior
  • Managing identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems
  • Architecting IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability
  • Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations
  • Application support, configurations, installations, and troubleshooting