Global Help Desk Representative

6 days ago


Moncton, New Brunswick, Canada HCLTech Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Global Help Desk Representative. In this role, you will be responsible for providing technical support to our clients worldwide.

As a key member of our team, you will be working closely with other departments to resolve customer issues and improve our overall level of service.

To be successful in this role, you will need to have excellent technical skills, as well as strong communication and problem-solving skills.

  • Key Responsibilities:
  • Provide technical support to clients via phone, email, or chat
  • Troubleshoot complex technical issues
  • Collaborate with other departments to resolve disputes

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Technical certifications in ITIL or similar
  • Excellent communication and problem-solving skills


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