Deskside Support

Position:        Deskside Support/Help Desk/Field Service Technician

Location:       Moncton, New Brunswick

Type:            Full-Time/Part-Time or Per Project

• Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  
• Handle software installation/support/upgrades
  
• Perform deskside support services installing and troubleshooting of hardware, software and network related issues
  
• Provide 1st level Help Desk support
  
• Perform basic LAN and internetworking related activities
  
• Handle bench repairs (depot service) & remedial maintenance
  
• Respond/update/close calls from National Dispatch/Call Management Center
  
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

• Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  
• Have at 1 – 2 years of deskside support experience
  
• Have strong internetworking and troubleshooting skills
  
• Have A+ certification
  
• May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  
• Must be a self-starter and have the ability to manage multiple tasks
  
• Exceptional customer service skills
  
• Good communication skills
  
• Ability to work independently or as part of a team
  
• Ability to complete tasks effectively with minimal supervision
  
• Must be available to work flexible work schedules
  
• Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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