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Customer Service Specialist

1 month ago

Toronto, Canada AY Talent Full time

Patient Engagement and Retention Specialist

Customer Service

Toronto, Ontario

Join our team, where our Great Place to Work ® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

  • You are eligible to receive a bonus.
  • You have a permanent full-time position (40 hrs/week | hybrid position).
  • You benefit from a free laser surgery , 3 weeks of vacation , 3 sick days & 1 wellness day .
  • You benefit from group insurance , telemedicine & RRSP match .
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients across different regions through virtual & in-person meetings.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely, and in a timely manner.
  • You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • You are proficient in using computer tools such as Outlook, Word, and Excel for tasks such as results tracking, reporting, EMR systems for follow-up tasks, and managing patient-related activities.
  • You will be cross-trained as a Surgical Counselor and a Clinical Counselor (in-clinic positions).

A clear view of your assets

  • You have an interest in the medical field and have a passion for delivering excellent customer service.
  • You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
  • Your experience as an account manager or sales representative is considered an asset.
  • You have the desire to succeed while helping customers achieve their goals.
  • You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
  • You find it easy to connect with others and quickly build trust.
  • Required : You can travel for training to other clinics in the GTA region.
  • Schedule : You have flexible work availability Monday to Saturday (8:30 am-5:00 pm).