Customer Service Liaison

7 days ago


Toronto, Ontario, Canada Gee Beauty Full time
Exceptional Client Experience Specialist

We are seeking a highly skilled and dedicated Client Experience Specialist to join our team at Gee Beauty. As a key member of our client-facing team, you will play a vital role in shaping the client experience and building long-lasting relationships.

About the Role:

This is an exciting opportunity for a customer service professional to take their career to the next level. As a Client Experience Specialist, you will be responsible for providing exceptional service to clients, ensuring their needs are met efficiently and effectively throughout their journey with us.

Key Responsibilities:
  • Client Onboarding & Engagement: Guide new clients through our studio, ensuring smooth transitions and setting expectations for services/products.
  • Client Support: Serve as the primary point of contact for clients, addressing questions, concerns, and requests in a timely and professional manner.
  • Relationship Management: Develop and maintain long-term relationships with clients, ensuring ongoing satisfaction and loyalty.
Requirements:
  • Experience: 2+ years of experience in a customer service, client success, or client support role. Experience in beauty preferred.
  • Communication Skills: Excellent verbal and written communication skills with a customer-first mindset.
  • Problem-Solving Skills: Strong analytical and troubleshooting skills, with the ability to resolve issues independently or collaboratively.
What We Offer:
  • Competitive Salary: $50,000 - $65,000 per annum, depending on experience.
  • Fully Paid Benefits: Comprehensive health, dental, and vision coverage.
  • Paid Time Off: Generous paid vacation time and holidays.
  • RRSP Contributions: After 5 years of service, we offer RRSP contributions to help you plan for your future.
  • Training and Development: Extensive training in customer service, skincare, makeup, and business.
  • Discounts: Enjoy 50% off all products and 20% off services.
Why Join Us?

At Gee Beauty, we are committed to delivering exceptional service that builds lasting client relationships. If you are passionate about providing outstanding customer experiences and want to be part of a dynamic and collaborative work environment, we encourage you to apply.



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