Customer Service Specialist, Residential Services

6 months ago


Toronto, Canada CMLS Financial Full time

**Customer Service Specialist, Residential Services, Call Centre (12-month contract)**:
**Toronto, ON or Calgary, AB**:
**Salary**:$45,000 - $55,000/yr

**Passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Customer Service Specialist (CSS) today.**:
**About the Role**:

- **Maintain and build positive customer experiences by providing exceptional customer service**:

- **Adhere to verification processes to ensure protection of private information**:

- **Maintain a thorough knowledge of mortgage products and services**:

- **Quickly and accurately complete transactions within Service Level Agreements (SLAs)**:

- **Ensure documentation and guidelines of policy/procedure are followed, and capture detailed notes in customer files**:

- **Manage and resolve customer concerns or issues**:

- **Promote and support customers with our self-serve Customer Portal (i.e., registration, navigation, password management)**:

- **Ensure adherence to schedules to support team coverage**:

- **Collaborate with, and connect customers to specialized departments, as necessary**:
**This Role is for you if you have**:

- **A post-secondary degree or diploma in business**:

- **1 - 2 years in residential mortgage administration or financial services**:

- **1 - 2 years in customer service**:

- **Bilingual proficiency in French and English, both written and verbal is an asset**:

- **Call Centre experience is an asset**:

- **Exceptional customer service skills**:

- **Strong interpersonal relationship building and listening skills; ability to defuse conflict when needed**:

- **Strong analytical and problem-solving skills**:

- **Excellent oral and written communication skills**:

- **Strong organizational and time management skills**:

- **Professionalism, judgment, and integrity in daily operations**:

- **A proactive approach with the ability to take initiative and work independently**:

- **Strong computer and digital literacy skills, ability to work on multiple systems at one time**:

- **High attention to detail**:
**Who are we?**:
**Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.**:
**You will love working here**:
**Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees can gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.**:
**Equal Opportunity Employer**:
**We want to hear from you**:



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