Customer Service Capabilities Specialist

5 months ago

Toronto, Canada Unilever Full time

**Customer Experience Capabilities Specialist**

**WL 1C**

**Background & Purpose of the Job**

The Customer Experience Capabilities Specialist will be partnering with internal customer development, various functions within supply chain, and customer strategy, and most importantly will liaise and oversee our external organization of specialists regarding Order Management.

**Who You Are & What You’ll Do**
- ** You’re a born leader**: With direct responsibility for our allocations process, as well as, key support for Order Management activities, you will help oversee our team members with our strategic partners
- ** You love the power of data** and will support the team in various reporting and analytics and insight scenarios.
- ** You’re a dot connector**: Through deep understanding of the end to end process, you will connect teams, internal and external, to drive continuous improvements and make the team better
- ** You’re an early adopter**: You will lead the charge to drive automation and process efficiency in our Order to Bill processes, developing and deploying technology in our aligned roadmap

**What You’ll Need To Succeed**

Education and Training:

- Undergraduate degree in Supply Chain Management, Logistics, Business-related field or relevant work experience
- 2+ years of Customer Service experience; Strong working knowledge of the Order to Cash process
- 4+ years of Unilever experience
- Deep technical understanding of SAP
- Ability to understand the technical details and be able to provide an overview of those details to a non-technical audience
- Customer Service mindset that promotes approachability
- Ability to hold others accountable to ensure process compliance
- Multi-tasking will be a core component of the role as there are many facets to the role
- Passion for problem solving
- Strong communication and bias for action
- Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

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