Technical Support Specialist
2 months ago
Why Jyga Technologies?
- Competitive group insurance after a 3-month probation period;
- A comprehensive retirement plan with employer contribution;
- Flexible working hours with weekends off;
- Four days off during the holiday season;
- Flexibility in taking vacation time;
- Opportunities for career advancement and professional development;
- New, modern office spaces;
- Free coffee and parking;
- Engaging corporate events;
- Other benefits that you can discover by applying for our offer.
Your Day-to-Day with Us
The Technical Support Analyst Level II will be part of a global team focused on troubleshooting technical software and hardware issues for all Jyga products. Key responsibilities include:
- Providing prompt, efficient, and courteous technical support to customers regarding all company products;
- Capturing, prioritizing, and documenting all incidents via our ticketing system;
- Managing, diagnosing, and resolving technical incidents that may arise during installation, startup, maintenance, and repair of products;
- Documenting technical product bugs while working collaboratively with QA and R&D to improve products;
- Assisting customers in using the hardware and software components of the products;
- Capturing troubleshooting steps and techniques to contribute to the Jyga knowledge management database;
- Participating in cross-functional R&D teams to contribute to the technological evolution of products.
Your Qualifications
- DEC in IT/IT support (network management, infrastructure, IT support) or equivalent relevant experience;
- Bilingual, French/English (essential for supporting customers in over 35 countries);
- Experience working in a fast-paced technical customer service environment with technical skills in troubleshooting, methods, and documentation techniques;
- Action-oriented, resourceful, collaborative, autonomous, and passionate about technology;
- Knowledge of computer systems, components, Office 365, Teams, TeamViewer;
- Ability to work on-site at Jyga Technologies up to approximately 90% of scheduled time.
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