Customer Support Specialist

4 days ago

Montreal, Canada Montréal Luminaire & Quincaillerie Montreal Lighting & Hardware Full time

Customer service agent (E-commerce)

We are seeking a dynamic customer service representative to join our team

Are you looking for a new challenge within a growing company? Our customer support representative plays a key role in supporting our e-commerce and shipping departments by liaising with our current and potential customers on their inquiries and orders. Working in a fast-paced office environment, our bilingual customer service representative will primarily communicate with our clients via email and chat in both English and French. This is not a call center environment.

*Possibility of working from home after training period.


About us: Montreal Lighting and Hardware has quickly become Montreal’s go-to place for better lighting, cabinet and bath hardware, and decorative accessories. We firmly believe that customers deserve transparency and a “wow” experience every time they walked into a store. It was on these 2 pillars that Montreal Lighting & Hardware was born 10 years ago, and continues today.


Primary responsibilities include:

  • Communicate with customers and respond to their inquiries (email, chat, and phone) throughout the sales cycle (from research to delivery)
  • Resolve customer issues pertaining to orders
  • Communicate with suppliers regarding inventory availability and shipping delays, and promptly and accurately relay this information to customers and relevant team members
  • Direct technical inquiries to our in-house lighting specialists

 

Our ideal candidate will have:

  • Minimum 1 year customer service experience
  • Proficiency using Microsoft Office Suite (Outlook, Excel, Word, Powerpoint)
  • Experience with Shopify (a plus)

 

Additionally, our ideal candidate will be:

  • Bilingual (English and French, spoken and written)
  • A 'People-Person'
  • Customer experience-focused
  • Resourceful
  • Organized
  • Self-motivated
  • Comfortable learning new software and platforms
  • Eager to tackle new challenges in a fast-paced environment
  • Efficient at working independently, as well as collaborating as a team

 

We offer:

  • Group health and dental benefits after 3 months
  • Comprehensive training
  • Free parking available on site
  • A positive and collaborative work environment
  • Career advancement opportunities
  • And more


Agent de Service à la Clientèle (Commerce électronique)

 

Nous recherchons un(e) représentant(e) du service à la clientele dynamique pour se joindre à notre équipe

 

Êtes-vous à la recherche d'un nouveau défi au sein d'une entreprise en pleine croissance? Notre représentant(e) du service à la clientèle joue un rôle clé dans le soutien de nos départements de commerce électronique et d'expédition en assurant la liaison avec nos clients actuels et potentiels sur leurs demandes et commandes. Travaillant dans un environnement de bureau au rythme rapide, notre représentant(e) bilingue du service à la clientèle communiquera principalement avec nos clients par courriel et par clavardage, en anglais et en français. Ce n'est pas un environnement de centre d'appels.

 

*Possibilité de travailler à domicile après la période de formation.

 

À propos de nous: Montréal Luminaire & Quincaillerie est rapidement devenu l’endroit incontournable de Montréal pour trouver de meilleurs éclairages, de la quincaillerie pour armoires et salles de bain, et des accessoires décoratifs. Nous croyons fermement que les clients méritent la transparence et une expérience «wow» chaque fois qu'ils entrent dans un magasin. C'est sur ces 2 piliers que Montréal Luminaire & Quincaillerie est né il y a 10 ans, et continue aujourd'hui.

 

Les principales responsabilités comprennent:

  • Communiquer avec les clients et répondre à leurs demandes (e-mail, chat et téléphone) tout au long du cycle de vente (de la recherche à la livraison)
  • Résoudre les problèmes des clients relatifs aux commandes
  • Communiquer avec les fournisseurs concernant l’inventaire et les délais d'expédition, et relayer rapidement et avec précision ces informations aux clients et aux membres de l'équipe concernés
  • Traitez numériquement les commandes en ligne
  • Transmettre les questions techniques à nos spécialistes en éclairage internes

 

Notre candidat idéal aura:

  • Expérience de service à la clientèle d'au moins 1 an
  • Maîtrise de la suite Microsoft Office (Outlook, Excel, Word, Powerpoint)
  • Expérience avec Shopify (un atout)

 

De plus, notre candidat idéal sera:

  • Bilingue (anglais et français, parlé et écrit)
  • Axé(e) sur l'expérience client
  • Ingénieux(se)
  • Organisé(e)
  • Motivé(e)
  • Confortable d’apprentissage de nouveaux logiciels et plates-formes numériques
  • Désireux(se) de relever de nouveaux défis dans un environnement en évolution rapide
  • Efficace pour travailler de manière autonome, ainsi que pour collaborer en équipe

 

Nous offrons:

  • Avantages sociaux et dentaires collectifs après 3 mois
  • Formation complète
  • Stationnement gratuit disponible sur place
  • Un environnement de travail positif et collaboratif
  • Opportunités d’avancement professionnel
  • Et plus

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