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Bilingual Inside Sales Account Representative

3 months ago

Concord, Canada PLASTIC DRESS-UP LTD. (PDU CANADA) and Engravers Depot Full time

We are a growing company, currently seeking dedicated, adaptable individuals to join the Plastic Dress-Up Ltd. / Engravers Depot Inc team. Plastic Dress-Up Ltd is a leading supplier of trophy components and awards to a dedicated dealer network across Canada. With the acquisition of Engravers Depot Inc. in November 2018, we are now the exclusive Canadian distributor for Gravotech engraving materials, rotary and laser engraving machines and accessories supporting the industrial sector across Canada. At Plastic Dress-Up Ltd / Engravers Depot Inc, we would be nothing without the success of our Sales Team. The Sales Team demonstrates determination, competitive drive, and an eagerness to learn all facets of our company. Members of the sales team must possess the drive to make an immediate impact on an ever expanding company. If you are never satisfied with the status quo and always hungry to learn more, you belong here.

We are seeking a motivated, bilingual (English/French) Inside Sales Account Manager to join our growing team. In this role, you will interact with existing customers, primarily by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. The ideal candidate will have excellent communication skills in both languages, a strong sales acumen, and the ability to build rapport with clients to understand their needs and provide appropriate solutions.


This role is located at our corporate office in Concord, Ontario with the scheduled hours of 8:30am to 5:00pm Monday to Friday.


Key Responsibilities & Duties

·        Answer customers’ inquires on products, their applications, distribution and provide solutions/recommendations

·        Manage local and regional customer requests via phone, online chat, and email (approximately 50 contacts per day).

·        Proactively call existing customers to research trends/needs, relationship management, promote current product specials, follow-up, etc. (approximately 30 calls per day).

·        Actively seek opportunities to grow existing accounts as well as generate new business.

·        Enter orders, customer information, and purchasing trends into our various computer systems (Distribution ERP, CRM, Website etc.).

·        Achieve weekly, quarterly, monthly, and annual volume and margin sales and GP goals. (May include managing and being responsible for a specific target and territory)

·        Maintain a strong understanding of top selling and basic product lines (as well as common industry products and brands).

·        Collaborate with other teams and have a strong understanding of internal departmental processes including distribution, accounting, purchasing, and resolutions.

·        Assist with miscellaneous projects to support team members and grow our business. 

 

Preferred Qualifications

·        Advanced/fluent skill levels in French is mandatory.

·        Previous experience in sales, marketing, or customer service.

·        Experience dealing with government agencies, procurement, tenders and proposals.

·        Previous experience with ERP and CRM systems.

·        Mechanical / Technical aptitude required but not necessary

·        Prior equipment sales required but not necessary

·        Completed Post-Secondary Education from an accredited college/university.


Knowledge, Skills, Abilities, & Other Characteristics

·        Knowledge of full sales cycle and best practices.

·        Competency in MS Office Suite, internet navigation, and order entry experience.

·        Ability to take direction and to make independent decisions in a dynamic environment.

·        Strong verbal and written communication skills.

·        Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.

·        Active listener who can effectively problem solve and think outside the box.

·        Demonstrate a strong sense of urgency and true commitment to customers and team members.

·        Confidence and positive attitude are a must Goal-oriented and competitive in sales/marketing activities.


Training & Development

 

·        3 weeks of focused training time followed by ongoing support by team members

·        Majority of time training is focused on: products, computer systems, phones/customers, sales/service, purchasing, logistics, website, marketing, safety, accounting, human resources, and reports.