Customer Success Manager
3 weeks ago
Rockstar is recruiting for a venture‑backed energy and ESG data platform built for commercial real estate owners and operators. The client, founded in New York, has become a trusted partner to some of the largest institutional landlords in North America and is entering an exciting new phase of growth, particularly across industrial and office portfolios. This is a unique opportunity to join a fast‑moving, mission‑driven team that's helping decarbonize and modernize the real estate industry. About the Client The client is a venture‑backed energy and ESG data platform built for commercial real estate owners and operators. The company has become a trusted partner to some of the largest institutional landlords in North America and recently closed a new strategic investment. The organization is entering an exciting new phase of growth, especially across industrial and office portfolios. To support this growth, the client is seeking to hire an experienced Client Success Manager to lead strategic relationships, drive adoption of the platform, and ensure long‑term client satisfaction and retention. This individual will manage a portfolio of high‑value clients and be responsible for delivering measurable outcomes, maximizing client value, and building trusted partnerships. This position reports directly to the VP of Client Success and can be based remotely within the U.S. Primary Outcomes Maintain 95%+ gross revenue retention across the book of business by aligning the platform's value to client business goals, ensuring high satisfaction, and addressing risks proactively. Showcase measurable client value. Lead quarterly business reviews with executive stakeholders and asset managers, highlighting ROI, reinforcing strategic alignment, and ensuring clients see clear, ongoing value from the platform. Grow stakeholder relationships. Deepen relationships within accounts by engaging with 2+ key stakeholders per client, including Asset Management, Sustainability/ESG, and Property Management, to ensure organizational alignment and advocacy. Increase product adoption. Drive usage of the platform's features and modules, ensuring broad adoption and integration into client workflows, with a goal of 60%+ multi‑product adoption across the portfolio. Serve as a strategic advisor. Act as the trusted partner to clients, understanding their operational and ESG priorities and ensuring the platform's solutions consistently help them achieve their objectives. Location This is a remote role open in Canada and the USA. Qualifications 4+ years in customer success, account management, or other client‑facing SaaS roles. Strong track record of driving retention, adoption, and measurable client value. Skilled at building relationships with senior and executive stakeholders. Excellent communication and presentation abilities. Strategic thinker with a data‑driven mindset. Comfortable in fast‑paced, high‑growth environments. #J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
, , Canada Morson Edge (Technology) Full timeEnterprise Customer Success Manager (Canada, Remote) International Customer Success Team Our Global SaaS client is seeking an experienced, Canada-based Customer Success professional to support their growing international business. As an Enterprise Customer Success Manager, you’ll manage a portfolio of global enterprise accounts, guiding customers through...
-
Customer Success Manager
4 weeks ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
-
Manager, Customer Success
4 weeks ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
-
Customer Success Manager
3 weeks ago
, , Canada Remotely Full timeWe are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada. Customer Success in Ciloo Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and...
-
Customer Success Manager
3 days ago
Canada Quest Software Full timeOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
-
Customer Success Manager
4 weeks ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
-
Customer Success Manager
1 week ago
, , Canada Aux Mode Full timeThe Customer Success Manager works to ensure the success of our portfolio of clients. CSM will accomplish this by intimately knowing Aux Mode’s clients and services and building strong relationships with our clients. CSM will be responsible for supporting the daily operation and maintenance of client accounts, organizing client data and information and...
-
Customer Success Manager
2 weeks ago
, , Canada Plooto Full timeJoin us to apply for the Customer Success Manager role at Plooto About Plooto Plooto is a fast-growing Canadian fintech company on a mission to revolutionize how businesses manage payments. We help accounting firms and their clients automate and simplify payables, receivables, and workflows, saving time and unlocking growth. As a nimble start-up, we thrive...
-
Customer Success Manager
3 days ago
Canada CoPilot AI Full timeCoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way. We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates...
-
Customer Success Manager
2 weeks ago
, , Canada DigitalEd Full timeEmployer Industry: SaaS in Online Learning for Higher Education Why consider this job opportunity Salary up to $82,500 CAD per year, with a variable component based on performance Access to full benefits, RSP matching, and 3 weeks of vacation Opportunity for career advancement and growth within a dynamic organization Fully remote work environment, allowing...
