Scheduling Manager

2 weeks ago

Woodbridge, Canada Quench Canada, Inc. Full time

About the Role

As the Scheduling Manager, you will be responsible for leading and managing a team of schedulers within the organization. This role ensures the efficient and effective scheduling of field service technicians to meet customer demands, optimize resource utilization, and maintain high levels of customer satisfaction. The ideal candidate will possess strong leadership, organizational, and analytical skills to drive continuous improvement in the scheduling process and manage a team of scheduling coordinators effectively.


Key Responsibilities

  • Develop, implement, and maintain effective scheduling procedures to optimize workforce allocation
  • Coordinate with department heads to understand staffing needs and ensure timely and efficient scheduling to meet operational demands.
  • Oversee daily scheduling operations and address any scheduling conflicts or gaps promptly.
  • Manage and lead a team of schedulers, providing guidance, support, and training to ensure team effectiveness and professional growth
  • Drive service revenue through billable work orders and targeted email campaigns.
  • Conduct regular audits to ensure scheduling accuracy and forecast future needs
  • Act as the primary point of contact for scheduling-related inquiries and issues within the department
  • Manage the coordination of installations, equipment revenue, and delivery schedules
  • Work with the supply chain team to confirm and allocate inventory as required
  • Utilize scheduling software and tools to monitor, analyze, and report on scheduling metrics
  • Review work orders, update accounts, and assign data cleanup tasks as necessary.


Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field. 4+ years of experience in scheduling, customer service or operations, with at least 2 years in a supervisory or management role


Skills:

  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to analyze data and make data-driven decisions.
  • Proactive with excellent planning capabilities
  • Ability to work under pressure and manage multiple tasks simultaneously

Additional Information

  • Applicants must be legally authorized to work permanently in the country of posting
  • Final candidate must successfully complete a criminal background check


For accommodation or special assistance with applying for a posted position, please contact our Human Resources department.


About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit .

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