Agile Coaching Manager

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Location: Quincy, MA As the Manager Agile Coaching (Chapter Lead) , you will be a dedicated people leader focused on nurturing and developing the capabilities and expertise of the Agile Coach Chapter members. This role is central to driving consistency in ways of working, fostering a positive people experience, and directly contributing to the achievement of customer aspirations by coaching Squad members, Product Owners, and Crew Leads on agile ways of working. You will champion the use of data for insights to measure and report on Agile maturity and coaching effectiveness, emphasizing the shift from task-based output to measurable value. Crucially, you will collaborate broadly across the organization, working with the various functional leaders to ensure enterprise-wide alignment and adoption. You will build specialist capability, champion the Agile Coaching craft, and play a vital role in our Agile operating model, reporting directly to the Vice President, Human Resources Business Partnership. Key Responsibilities Content Coach, mentor, and develop Chapter team members to build and sustain high-level expertise within the Agile Coaching craft. Establish the governance, operating rhythm, and standard ways of working for the Agile Coaching Chapter to ensure consistency and quality across the organization. Support the coaching and feedback of Squad members, Product Owners, and Crew Leads to embrace agile thinking and a value-driven mindset over task completion. Drive cross-functional alignment and adoption of Agile principles by collaborating closely with leaders in and outside of the Agile domain. Measure, track, and report on Agile maturity and the impact of coaching using quantitative data and insights. Drive the adoption and consistency of tooling, standard operating procedures, and methodologies across the Agile Coaching Chapter, including the effective utilization of technologies like JIRA, Tableau, and AI/ML-based tools. Foster a positive people experience, culture, connection, and sense of community for all Chapter members. Conduct quarterly performance check-ins and formal annual performance reviews for Chapter members. Provide strategic input into the capability roadmap and workforce planning, including recruitment, for the Chapter Area, informed by agile maturity data and business value metrics. Required Skills & Experience Content Minimum of 3 years of direct or indirect people leadership experience in a coaching or mentoring capacity. 5-7 years of hands-on experience in the Agile Coaching domain, demonstrating deep craft expertise. Proven experience collaborating cross-functionally with senior stakeholders to drive organizational change. Proven experience driving a culture shift from focusing on task output to measurable business value. Demonstrated experience utilizing agile technologies and data platforms such as JIRA, Confluence, Tableau, or similar tools to extract insights and report on performance. Proven ability to manage multiple, complex, and competing priorities in a fast-paced environment. Strong track record of developing people and fostering a culture of continuous learning. Excellent coaching, influencing, and stakeholder collaboration skills. Experience operating at the Manager level or equivalent people leadership capacity. What We Offer Content A culture that actively supports and invests in continuous learning and craft improvement, including training on emerging technologies like AI/ML for process optimization. Exposure to a variable and dynamic environment that encourages growth in managing complexity and ambiguity. Support for on-the-job skills development and formal training opportunities. A unique leadership role focused on developing people while remaining connected to the strategic development of agile capability and performance measurement. Equal Opportunity Employer Statement Content We are an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We celebrate diversity and encourage all qualified individuals to apply. Call to Action Are you a passionate, people-focused leader with deep Agile Coaching expertise? Ready to shape our talent and drive delivery excellence? We're looking for someone who uses a value-focused, data-driven approach cross-functionally and harnesses partnerships across borders. If you thrive in an environment that values and supports colleagues in both the U.S. and Canadian markets, apply now to join our innovative team. Benefits Competitive salary Medical coverage (including prescription and vision plans) Dental coverage Life Insurance (1x salary at no cost to employee) Long and short-term disability insurance (no cost to employee) Voluntary employee, spousal, and child life insurance Company recognized Holidays with additional Floating Holidays Paid Time Off (PTO) programs Comprehensive Flex Work Policy 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) Participation in the Employee Bonus Plan Participation in the Cogeco Stock Purchase Plan Complimentary and discounted broadband services (for those in our service area) Tuition Reimbursement Headspace Membership Opportunities for LinkedIn Learning subscriptions for select colleagues #LI-HYBRID If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at #J-18808-Ljbffr