Customer Success Manager
2 days ago
The Opportunity Join CoPilot AI, a $10M ARR leader in LinkedIn automation. We are evolving into HeyStack , the next generation of Agentic AI for sales. We are looking for a Commercial Customer Success Manager to join our remote team. This is a stable, long-term role for a professional who loves the intersection of helping customers and driving revenue. You will manage a portfolio of 150–250 clients, ensuring they succeed with our tools and grow their accounts over time. If you are fascinated by AI, comfortable with revenue goals, and want to build a career in North American SaaS, this is your home. What You Will Do Champion Retention Secure the renewal. You own the customer lifecycle. Proactive health checks. Monitor usage trends and intervene early when customers aren't seeing results. Solve problems. Turn at-risk accounts into happy, long-term partners. Teach Strategy Drive experimentation . Our AI generates the copy, but you guide the strategy. You will coach users to test different target audiences, run multiple campaigns, and double down on the segments that deliver the best results. Master the tools . Teach users how to navigate LinkedIn Sales Navigator and leverage our AI agents for maximum impact. Drive outcomes . Help users interpret campaign data to identify what’s working and optimize for more replies. Grow Your Portfolio Achieve expansion goals. You have a monthly target for growing your book of business. Uncover value. Identify opportunities to upgrade seats, switch to annual plans, or ask for referrals based on customer success. Navigate Platform Strategy Guide the user. LinkedIn’s ecosystem changes often. You will help users adapt their settings and habits to keep their accounts healthy. Educate on safety. Teach best practices for safe, sustainable automation. Lead the Future (HeyStack) Drive evolution. You will help migrate users from our legacy tool to our new AI Agent platform. Facilitate adoption. Ensure users understand and love the new technology. Who You Are You have a Commercial Mindset. You may have experience as an SDR, Account Manager, or a Quota-Carrying CSM. You understand that a renewal is a commercial conversation. You are an AI Enthusiast. You use ChatGPT, Claude, or Perplexity to make your life easier. You are eager to become an expert in Agentic AI. You are Composed. You handle high volume and urgent customer needs with grace. You don't take frustration personally; you look for the solution. You are Consultative. You understand why some sales messages work and others fail. You can explain "Boolean search" simply. You are Nearshore. You are based in LatAm or Eastern Europe and can align your schedule with EST or PST business hours. The Essentials Experience: 1–3 years in a B2B customer-facing role (SaaS preferred). You have successfully managed a portfolio or a quota. Communication: C1/C2 English proficiency. You can write nuanced, professional emails and handle complex conversations on Zoom confidently. Tech Savvy: You have used a CRM (HubSpot/Salesforce) and support tools (Intercom/Zendesk). You learn new software quickly. Setup: A professional remote workspace with stable, high-speed internet. Why Join Us? Stable Base Salary: We pay a competitive monthly USD retainer (approx. 70% of your On-Target Earnings). Retention Bonus: Earn significantly for keeping your portfolio churn low (
-
Customer Success Manager
7 days ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
-
Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
-
Customer Success Manager
4 days ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
-
Manager, Customer Success
4 days ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
-
Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
-
Customer Success Manager
3 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
-
Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
-
Manager, Customer Success
2 weeks ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
-
Customer Success Manager
3 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
-
Customer Success Manager
6 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
