Manager Customer Service

1 month ago


CentreduQuébecOuest SaintBonaventure, Canada National Bank Full time
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.
Your role
Guide and coach the team of representatives in identifying clients' financial needs
Make sure the team promotes the Bank's products and services and refers clients to the right resource
Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business. development techniques after setting and following up on performance objectives and business development referrals
See that the branch's operational activities are carried out efficiently
Build loyalty by maintaining close relationship with clients and offering them quality service
More specifically, you will :
Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.
Your Team
With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Basic requirements
College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
Minimum 2 years experience in personnel management and coaching
Mutual Fund Representative (MFR) title, an asset
Experience in business development and customer service
Knowledge of financial products and services
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    We are looking for a highly skilled and experienced Senior Customer Service Leader to join our team at National Bank. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives and ensuring that they have the skills and knowledge needed to deliver exceptional customer experiences.Job SummaryThe...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary:The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.We are hiring...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.  Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.  Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.  Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    Transform lives with a rewarding career at National Bank!About the RoleWe are seeking an exceptional Customer Service Team Lead to join our team. As a key member of our leadership team, you will play a vital role in guiding and coaching a high-performing team of customer service representatives.The ideal candidate will have a proven track record of leading...

  • Account manager

    1 month ago


    Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    WHAT'S IN STORE FOR YOUReporting to the Account Manager, the Account Executive's mandate will be to ensure optimal management of all commercial activities related to the customer base. Here's what you'll be doing with your time:Participate in the development of long-term contractual agreements Monitor and ensure compliance with the business rules of existing...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    WHAT'S IN STORE FOR YOU Reporting to the Account Manager, the Account Executive's mandate will be to ensure optimal management of all commercial activities related to the customer base. Here's what you'll be doing with your time: Participate in the development of long-term contractual agreements Monitor and ensure compliance with the business rules of...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    WHAT'S IN STORE FOR YOU Reporting to the Account Manager, the Account Executive's mandate will be to ensure optimal management of all commercial activities related to the customer base.Here's what you'll be doing with your time: Participate in the development of long-term contractual agreementsMonitor and ensure compliance with the business rules of...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Village Des Valeurs Full time

    At Village Des Valeurs, we're passionate about making a positive impact on our communities and the environment. As a Store Operations Manager, you'll play a critical role in driving business results and empowering your team to succeed.About UsWe're one of the largest for-profit thrift operators in North America, with over 300 stores across the continent. Our...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    What does Kimpex eat in winter? We design and distribute powersports parts and accessories (snowmobile, ATV/UTV, motorcycle, marine & E-Bike) for all of North America. The products we sell are literally THRILLING! WHAT'S IN STORE FOR YOU Reporting to the General Manager, the Information Technology Director is responsible for implementing initiatives to...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    What does Kimpex eat in winter? We design and distribute powersports parts and accessories (snowmobile, ATV/UTV, motorcycle, marine & E-Bike) for all of North America. The products we sell are literally THRILLING! WHAT'S IN STORE FOR YOU Reporting to the General Manager, the Information Technology Director is responsible for implementing initiatives to...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    What does Kimpex eat in winter? We design and distribute powersports parts and accessories (snowmobile, ATV/UTV, motorcycle, marine & E-Bike) for all of North America. The products we sell are literally THRILLING!WHAT'S IN STORE FOR YOUReporting to the General Manager, the Information Technology Director is responsible for implementing initiatives to...


  • Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    What does Kimpex eat in winter?We design and distribute powersports parts and accessories (snowmobile, ATV/UTV, motorcycle, marine & E-Bike) for all of North America. The products we sell are literally THRILLING!WHAT'S IN STORE FOR YOU Reporting to the General Manager, the Information Technology Director is responsible for implementing initiatives to...

  • Associate

    6 months ago


    Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full time

    A career as an Assistant in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you will help investment advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. Your job: Ensure effective...

  • Sales Representative

    6 months ago


    Centre-du-Québec-Ouest (Saint-Bonaventure), Canada SIGA Informatique inc. Full time

    In this role, you will be responsible for: Developing new relationships with clients and soliciting new customers Properly documenting all interactions with clients Contributing to customer satisfaction and retention Providing basic assistance to clients and advising them according to their needs Introducing new products and recommending appropriate...