Customer Service Team Lead
2 weeks ago
Transform lives with a rewarding career at National Bank
About the RoleWe are seeking an exceptional Customer Service Team Lead to join our team. As a key member of our leadership team, you will play a vital role in guiding and coaching a high-performing team of customer service representatives.
The ideal candidate will have a proven track record of leading teams, driving results, and fostering a positive employee experience. You will be responsible for:
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Coaching and mentoring team members to achieve their full potential
- Collaborating with other departments to drive business growth and improve processes
In this role, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization.
About UsNational Bank is a dynamic and inclusive organization that values partnership, agility, and empowerment. We are committed to creating a workplace culture that is accessible to all employees and provides opportunities for growth and development.
We offer a comprehensive compensation package, including a competitive salary, flexible benefits, and a generous pension plan. Our dynamic work environment and cutting-edge collaboration tools foster a positive employee experience and encourage regular feedback and open communication.
RequirementsTo be successful in this role, you will need:
- A college diploma or equivalent experience
- 4-6 years of experience in a leadership role, preferably in customer service or a related field
- Proven track record of driving results and improving customer satisfaction
- Strong coaching and mentoring skills
- Ability to work collaboratively with other departments
You will also possess excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
What We OfferIn addition to a competitive salary and comprehensive benefits package, we offer:
- A dynamic work environment and cutting-edge collaboration tools
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