Customer Experience Agent
4 days ago
The art of customer service: your area of excellence As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers' satisfaction, but also to support sales growth and increase Soucy's reputation. This is a strategic opportunity that will make you a major player in our collective success
Your passion and commitment will make all the difference to our collective success
In this position, you will have the opportunity to : Order management and follow-up : Process incoming customer orders via various portals, ensuring compliance with terms and conditions.
Analyze changes to customer orders (quantities, dates) and confirm our ability to meet requirements, while proposing alternative solutions if necessary.
Manage supplier orders sent to our Asian offices (processing, tracking and receiving).
Monitor deliveries, anticipate and resolve problems relating to deadlines and deliveries.
Communication and customer relations : Respond to internal and external customer inquiries via email and Teams, meeting customer satisfaction deadlines.
Maintain fluid communication with production, shipping, engineering and supplier teams to ensure optimal order fulfillment.
Ensure follow up and follow-up of open sales orders, ensuring delivery dates are confirmed and customer expectations are met.
Analysis and continuous improvement: Analyze data from various systems and update information to correct discrepancies.
Participate in the new product development process and in the continuous improvement of customer experience processes.
Meetings and internal collaboration: Attend daily meetings with internal teams (customer experience, production, shipping) to ensure optimal coordination.
Communicate customer feedback internally to improve overall satisfaction.
Ready to take on the challenge and make a difference? Apply now
-
Customer Experience Agent
22 hours ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...
-
Customer Experience Agent
4 days ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...
-
Soucy | Customer Experience Agent
1 week ago
saint-bonaventure, Canada Soucy Full timeThe art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team.Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers'...
-
Customer Service Agent
1 day ago
Saint-Thomas, Canada Harnois Énergies Full time**HARNOIS ÉNERGIES IS LOOKING FOR A CUSTOMER SERVICE AGENT!** **Are you passionate about customer experience and helping others? We need someone like you! If you excel in communication, are a problem-solver and have an innate sense of service, you're just what we're looking for. Come and put your talent to work for our customers!**: **Harnois Énergies....
-
Field Travel Agent
12 hours ago
Centre-du-Québec, QC, Canada AAA The Auto Club Group Full timeIt’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD **Job Type**: Full time Exempt/Non Exempt: **Job Description**: Why Choose a Career with the AAA The Auto Club Group (ACG) - Established brand that has been around for over 100 years. Our members know and trust us! - Branch offices present a unique...
-
Bilingual customer service agent
4 days ago
Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full timeHello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...
-
Bilingual customer service agent
3 days ago
Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full timeHello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...
-
Bilingual customer service agent
22 hours ago
Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full timeHello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world. Hello, I'm Jérémy, recruitment...
-
Bilingual customer service agent
12 hours ago
Montérégie-Ouest (Saint-Anicet), Canada Fed Supply Full timeHello, I'm Jérémy, recruitment consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of supply chain and logistics experts speak your language and operate in your world.Hello, I'm Jérémy, recruitment...
-
Customer Service Agent
6 days ago
Saint-Louis-de-Gonzague, Canada EBSU Full time**CUSTOMER SERVICE AGENT** - Do you have experience in interior design, cabinet making or a related field? - Do you like customer service and teamwork? - Do you like having varied responsibilities? - Are you bilingual? **EBSU is looking for a Customer Service Agent.** In collaboration with our customers and the departments of quality control, sales and...
-
Customer Service Agent
2 days ago
Saint-Hubert, Canada Alterfina Full timeCompany description Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively. Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative...
-
Customer Care Agent
1 day ago
Saint-Laurent, Canada Fiberlinks Textiles Full time**Customer Care Agent** **ROLE AND RESPONSIBILITY** - **This role consists of ensuring that all customer calls and requests are received, confirmed, and followed up to ensure unparalleled customer service. This includes the following functions**:_ - Retrieve and process all orders in the system and follow up with the external warehouse - Check the accuracy...
-
Customer Service Agent
2 days ago
Montérégie-Nord (Saint-Antoine-Sur-Richelieu), Canada Alterfina Full timeCompany description Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively. Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative...
-
Customer Service Agent
22 hours ago
Montérégie-Nord (Saint-Antoine-Sur-Richelieu), Canada Alterfina Full timeCompany description Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively. Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative...
-
Customer Service Agent
5 hours ago
Montérégie-Nord (Saint-Antoine-Sur-Richelieu), Canada Alterfina Full timeCompany description Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative...
-
Manager Customer Service
12 hours ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
2 days ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
3 days ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
22 hours ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...
-
Manager Customer Service
6 hours ago
Centre-du-Québec-Ouest (Saint-Bonaventure), Canada National Bank Full timeAs a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees...